Production Operations Specialist

What you'll do

• Analyze complex cross-system issues and propose actionable, solution-oriented recommendations
• Communicate clearly with full context to ensure alignment across internal teams
• Maintain rigorous organization, documentation, and information management throughout investigations
• Operate independently with strong judgement, prioritization, and self-direction
• Collaborate with internal and external partners to accelerate issue resolution and remove blockers
• Act as a dependable, professional point of contact with full end-to-end ownership of issues
• Provide solution-first updates focused on recommendations rather than open questions
• Demonstrate confidence, independence, and leadership during incident triage
• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution

Requirements

• Strong analytical and problem-solving skills with the ability to diagnose complex issues
• Excellent verbal and written communication with emphasis on clarity and context
• Ability to operate autonomously in high-pressure, fast-paced environments
• Strong organizational skills for managing investigations and documentation
• Experience in Production Support or operational roles within technology environments
• Deep working knowledge of Salesforce Commerce Cloud order lifecycle and integrations
• Hands-on experience with order flows and exceptions in Order Management Systems
• Working knowledge of IBM Sterling OMS and understanding of integration patterns
• Familiarity with REST/SOAP APIs, log analysis, and monitoring tools

Tech stack