Microsoft AI Monetization team seeks a Principal Technical Program Manager to lead Online Forensics Operations. Role involves managing complex programs related to traffic quality, fraud prevention, partner operations, technical investigations, compliance, and advertising ecosystem integrity. Responsibilities include leading cross-functional programs, coordinating fraud investigations, managing traffic quality enforcement, handling escalations, engaging strategic partners, supporting audit and compliance, leading pilot programs, managing risks, driving automation, and providing executive communication. Requires 6+ years experience in engineering, product/technical program management, or data analysis (12+ preferred), strong technical aptitude, leadership in ambiguous environments, excellent communication, and experience with advertising platforms, fraud prevention, and operational investigations. Position is full-time, on-site in Redmond, WA. Salary range USD $142,800 - $274,800 annually, higher in SF Bay Area and NYC metro.
What you'll do
Lead complex, cross-functional Online Forensics programs from problem identification through investigation, mitigation, remediation, and operational follow-through
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Establish ownership, milestones, decision points, dependencies, and success measures across programs involving multiple engineering and business teams
Drive execution in ambiguous environments spanning technical systems, partner operations, traffic quality, fraud, and business processes
Build operating mechanisms for visibility into priorities, risks, decisions, and outcomes
Coordinate high-impact fraud investigations and remediation workflows
Manage critical case workflows including High Impact Cases and fraud investigation packages
Drive coordination across investigation, remediation, credit, and sign-off processes
Identify recurring operational patterns and work with engineering and product stakeholders to improve prevention, detection, and remediation
Drive operational execution for invalid traffic suppression and enforcement programs
Coordinate approval processes for suppression and enforcement changes
Partner with engineering and traffic-quality teams to track, review, and execute operational actions
Establish mechanisms for monitoring effectiveness and operational health of enforcement programs
Coordinate publisher and advertiser traffic-quality escalations and initial assessments
Use traffic-quality and analytics dashboards to conduct health checks and identify signals for deeper investigation
Support initial analysis of significant advertiser and publisher supply-quality issues
Provide clear communication to stakeholders on investigation status, risks, decisions, and remediation
Manage operational engagement with strategic publisher partners on traffic-quality and Online Forensics matters
Coordinate recurring partner communication, investigation follow-ups, and issue resolution
Translate complex technical or forensic findings into clear, actionable narratives for business and partner stakeholders
Build durable engagement mechanisms to improve responsiveness, accountability, and transparency
Coordinate Online Forensics support for audit and compliance activities including MRC, SOX, and SOC-1 requests
Drive collection and organization of operational evidence and summaries
Ensure operational artifacts, meeting records, and production-change evidence support audit activities
Maintain ongoing audit readiness with stakeholders
Lead operational execution of traffic-quality experiments and strategic pilot programs
Define program objectives, execution plans, measurement approaches, and stakeholder responsibilities
Coordinate results analysis and reporting to inform next steps
Translate pilot learnings into recommendations for scaled improvements
Translate complex technical and operational problems into structured execution plans
Partner with engineers, product managers, data scientists, and business stakeholders to understand dependencies and constraints
Review technical designs, specifications, workflows, and system diagrams to understand risks and integration points
Identify operational and technical risks early and drive mitigation plans
Use data and operational metrics to identify trends, prioritize investments, and evaluate program effectiveness
Identify repetitive workflows for simplification or automation
Partner with engineering teams to improve tooling and workflow efficiency
Promote use of automation and productivity tools to increase operational leverage
Turn manual processes into scalable mechanisms
Provide concise, data-informed updates to leadership on operational health, investigations, risks, and trends
Translate complex issues into actionable narratives for technical, business, and executive audiences
Drive alignment among stakeholders with different priorities and perspectives
Establish clarity in high-ambiguity situations and ensure convergence on decisions and next actions
Requirements
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
3+ years of experience managing cross-functional and/or cross-team projects
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience (preferred)
Ability to drive high-ambiguity programs from problem definition through execution and measurable outcomes
Solid technical aptitude with ability to engage engineers, understand system architecture and data flows, and reason about technical and operational dependencies
Strong analytical and problem-solving skills for incomplete or conflicting signals
Ability to influence without authority and drive decisions across organizational boundaries
Excellent written and verbal communication skills across engineering, business, partner, and executive audiences
8+ years of experience leading complex, cross-functional programs in technology organizations
Experience with advertising platforms, online marketplaces, search, fraud prevention, abuse detection, traffic quality, trust and safety, cybersecurity, risk operations, or related domains
Experience managing operational investigations, high-severity escalations, or incident-style programs involving multiple technical and business stakeholders
Experience using telemetry, dashboards, and large datasets to support investigations and operational decision-making
Experience reviewing technical designs, specifications, system diagrams, or data workflows
Experience driving automation or tooling improvements for operational teams
Experience working with audit, compliance, or evidence-management processes
Certain roles may be eligible for benefits and other compensationMicrosoft values inclusion and equal opportunity employmentSupport for religious accommodations and reasonable accommodations for disabilities during application process
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