Principal Technical Program Manager

What you'll do

• Lead complex, ambiguous investigations into marketplace deviations by analyzing business performance, advertiser behavior, user signals, and system health metrics across the Microsoft Ads ecosystem
• Perform advanced data analysis across multiple large-scale data sources to connect disparate signals and generate actionable insights
• Serve as the technical and operational lead for high-severity marketplace issues, driving structure, clarity, and accountability during live-site events
• Coordinate end-to-end mitigation of issues by partnering with engineering, product, data science, finance, and business teams globally
• Drive continuous improvement of marketplace monitoring, anomaly detection, and investigation frameworks, including identifying gaps in tooling, data coverage, or automation
• Lead deep root-cause analyses and post-incident reviews, ensuring learnings translate into durable fixes and long-term prevention strategies
• Influence best practices for incident response, operational rigor, and marketplace health management across teams
• Participate in an on-call rotation (approximately once every 8–10 weeks), acting as the primary point of contact during critical marketplace incidents
• Mentor and guide other individual contributors by sharing investigation approaches, technical insights, and operational best practices

Requirements

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 3+ years of experience managing cross-functional and/or cross-team projects
• Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
• Preferred: Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
• Preferred: 7+ years of experience in technical program management, engineering, data analysis, data science, or product development
• Preferred: 5+ years of experience leading cross-functional and/or cross-team initiatives involving complex systems and multiple stakeholders
• Preferred: 5+ years working in web analytics, big data, or data science, preferably within advertising platforms or experimentation-driven environments
• Preferred: 3+ years of experience with programming languages such as C, C#, C++, ASP.NET, or JavaScript
• Preferred: 5+ years of experience querying large datasets using SQL
• Preferred: 5+ years of experience using analytics tools such as Python, R, Excel, Tableau, SAS, or similar technologies
• Solid understanding of distributed systems and complex platforms, with a demonstrated service and business operations mindset
• Excellent written and verbal communication skills
• Experience working in Advertising Technology (Ad Tech) or other large-scale online marketplace platforms
• Experience designing or evolving monitoring systems, anomaly detection frameworks, or live-site operational processes
• Proven ability to communicate complex technical findings and recommendations to senior and executive stakeholders

Tech stack

Benefits