AdTechTalent
Programmatic1 month agoOn-site

The Trade Desk

Platform Support Coordinator

supportSQLHTMLExcelMS OfficeAI toolsprogrammaticRTBDSPad exchangesticketing systemapplication supportcustomer support

Key details

Salary

$40K – $73K

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

Chicago, United States

Full job description

The Trade Desk seeks a Platform Support Coordinator to provide application support in collaboration with business teams. The role involves troubleshooting platform issues, maintaining the ticketing system, assisting users, collaborating globally, using AI tools for issue resolution, managing support requests, executing SQL queries, and contributing to the knowledge base. Requires a bachelor's degree or equivalent experience, 2+ years in support or client-facing roles, strong troubleshooting and communication skills, and willingness to learn AI tools. SQL, HTML, Excel, and programmatic advertising knowledge are a plus. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, sick and vacation time, paid holidays, stock purchase plans, and variable incentives. Base salary range is $39,800 to $73,000 USD. Location: Chicago, Illinois.

What you'll do

  • Support for application issues ensuring incidents are addressed within established SLAs
  • Maintain the company’s ticketing system
  • Answer, troubleshoot, and resolve technical issues related to The Trade Desk’s trading platform
  • Assist internal and external users of the platform
  • Collaborate and share knowledge with team members locally and globally
  • Use agentic AI tools to facilitate issue resolution and speed up tasks
  • Manage and resolve transactional application support requests
  • Execute Stored Procedures and query database using SQL
  • Take initiative on tickets that can be completed without Development Team assistance
  • Contribute to the company’s Knowledge Base by creating and updating articles
  • Provide light after-hours/holiday coverage

Requirements

  • Bachelor’s Degree from a four-year university or relevant substitute experience
  • 2+ years relevant work experience as a support representative or similar client-facing role
  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • Ability to collaborate cross-functionally in a fast-paced start-up environment
  • SQL and HTML experience is a plus
  • Willingness to learn AI tools
  • Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
  • General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
  • Ability to troubleshoot platform issues requiring independent judgement and decision-making
  • Effective time management skills – ability to prioritize and meet deadlines
  • Outstanding written and verbal communication skills, including explaining complex subjects to a non-technical audience

Tech stack

SQLHTMLExcelMS Officeagentic AI tools

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time up to 120 hours in the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleStock-based compensation grants based on company and individual performance

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