Partner Operations Manager role reporting to VP of Partnerships. Responsible for operational excellence across strategic platform partnerships by managing operational trackers, coordinating cross-functional teams, handling partner-related technical escalations, and delivering operational insights. Requires 3-5+ years experience in Partner Operations or similar roles in SaaS/tech, strong project management, Excel/Google Sheets expertise, Looker dashboard experience, and ability to manage technical bugs and escalations. Benefits include five weeks PTO, healthcare, wellness benefits, 401(k) matching, equity grants, and volunteer time off. Salary range $110,000–$140,000 per year.
What you'll do
Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives
Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams
Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently
Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations, particularly those involving product integrations and platform partners
Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure issues are communicated clearly, resolved efficiently, and tracked through completion
Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions
Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance
Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functional collaboration
Develop scalable operational processes that enable the Partnerships organization to execute more efficiently as the business grows
Requirements
3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company
Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously
Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis
Experience building and maintaining dashboards in Looker or similar business intelligence tools
Experience coordinating cross-functional teams and driving accountability across multiple stakeholders
Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences
Experience managing technical bugs, customer escalations, or operational support processes is highly preferred
A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency
Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus
Tech stack
ExcelGoogle SheetsLookerAPIs
Benefits
Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick daysGenerous healthcare packages and mental health benefitsMonthly wellness benefit and learning reimbursement opportunities401(k) plus matching and equity grants for all new SmartliesVolunteer time off days and company donation matching opportunities
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
