Partner Operations Manager

What you'll do

• Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives
• Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines
• Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams
• Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently
• Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations, particularly those involving product integrations and platform partners
• Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure issues are communicated clearly, resolved efficiently, and tracked through completion
• Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions
• Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance
• Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functional collaboration
• Develop scalable operational processes that enable the Partnerships organization to execute more efficiently as the business grows

Requirements

• 3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company
• Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously
• Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis
• Experience building and maintaining dashboards in Looker or similar business intelligence tools
• Experience coordinating cross-functional teams and driving accountability across multiple stakeholders
• Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences
• Experience managing technical bugs, customer escalations, or operational support processes is highly preferred
• A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency
• Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus

Tech stack

Benefits