Operations Program Manager

What you'll do

• Assist in researching workflows across Brand & Advertising organization to inform program scope and priorities
• Identify opportunities to improve existing programs and stand up new ones including intake, prioritization, capacity planning, AI pilots, and reporting rhythms
• Assist in defining program requirements, resource needs, and building project plans aligning cross-functional teams
• Learn to define success criteria and performance metrics such as on-time delivery, capacity utilization, and intake quality
• Help define and execute landing and communication plans for new processes and tools including rollout sequencing and adoption messaging
• Maintain rhythm of business across operations workstreams ensuring communication cadence with oversight from senior leaders
• Ensure program requirements are understood and met across teams
• Evangelize operations programs using data and performance metrics to demonstrate value and gain buy-in
• Contribute to program plans including timelines, milestones, financial tracking, performance metrics, and resource needs
• Communicate program status to stakeholders and hold them accountable to schedules, risk mitigation plans, and intake standards
• Help teams execute program processes rigorously and efficiently across operations ecosystem (Workfront, Brand Central, Campaign DAM, Brand Guidance Agent)
• Support PO and MUP tracking, vendor onboarding logistics, and budget visibility with Operational Strategy Lead
• Help run regular review rhythms to identify what is working, where work is stuck, and where operating model needs adjustment
• Help collect and evaluate performance metrics across operations including capacity utilization, intake quality, on-time delivery, AI pilot adoption, and stakeholder feedback
• Assist senior team members in turning data into insights to surface risks and improvement opportunities and capture lessons learned
• Help develop enablement materials, training, and documentation to drive adoption of new programs, tools, and ways of working

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
• Experience working in a fast-changing environment, with ability to adjust quickly as technology, priorities, and ways of working evolve
• Curious by nature, with a problem-solver's mindset and habit of asking questions, digging into root causes, and proposing practical solutions
• Comfortable operating in ambiguity, able to take an early-stage idea or rough direction and move it forward into a clear plan and concrete next steps
• Experience supporting creative, marketing, or campaign operations in a fast-paced, multi-stakeholder environment
• Experience with workflow and project management platforms (e.g., Workfront, Asana, Jira, Smartsheet) and digital asset management systems
• Experience working with AI-enabled tools and interest in helping teams adopt new technology
• Experience managing multiple concurrent workstreams

Tech stack

Benefits