AdTechTalent
Engineering8 days agoOn-site

FreeWheel

Manager, Software Engineering (Tier-2) - Onsite 2 Days in Chicago - FreeWheel

GoGolangPythonJavaSQLAWSOCIDistributed SystemsMicroservicesCloud-nativeIncident ManagementRoot Cause AnalysisAutomationMonitoringObservabilityCI/CDDockerKubernetesJenkinsGitAnsibleLinuxEngineering LeadershipOperational ExcellenceProduction Support

Key details

Salary

$137K – $206K

Employment type

Full-time

Seniority

Lead

Years experience

5-10

Location

Chicago, United States

Full job description

The Manager, Software Engineering (Tier-2) leads the Buyer Cloud Tier-2 Engineering team, providing technical and operational leadership for the Buyer Cloud platform. Responsibilities include ensuring platform availability, latency, performance, efficiency, change management, monitoring, emergency response, and operational excellence. The role involves hands-on leadership during production incidents, root cause analysis, remediation planning, and driving automation and operational improvements. The manager collaborates with Engineering, Engineering Support, Client Services, Product, and other teams to deliver scalable, reliable solutions and improve customer experience. Requires strong coding and troubleshooting skills in Go, Python, and/or Java, experience with distributed systems, cloud-native backend services, AWS or OCI, SQL, automation, monitoring, CI/CD tools, and Linux fundamentals. The role demands 5-7 years of relevant experience, a bachelor's degree or equivalent, and the ability to manage and mentor engineering teams. On-site in Chicago, Illinois. Salary range $137,369.30 - $206,053.95.

What you'll do

  • Lead and develop the Buyer Cloud Tier-2 Engineering team with technical leadership, coaching, mentoring, performance management, and career development
  • Own end-to-end operational support for the Buyer Cloud platform ensuring reliability, operational readiness, and customer satisfaction
  • Partner with Engineering and Engineering Support to investigate complex production issues, drive root cause analysis, remediation planning, and reliability improvements
  • Provide hands-on technical leadership during major production incidents, customer escalations, and Live Events
  • Collaborate with Client Services, Product, Engineering, and external partners to deliver scalable and reliable technical solutions
  • Drive operational excellence through continuous improvements in incident management, monitoring, automation, observability, and engineering support processes
  • Lead complex customer escalations and technical investigations across Buyer Cloud services
  • Build and prioritize automation initiatives to improve operational efficiency and reduce manual effort
  • Analyze operational metrics, incident trends, platform health, and customer issues to identify risks and drive continuous service improvements
  • Establish operational best practices, documentation standards, and knowledge-sharing processes
  • Participate in release planning, production readiness reviews, deployment validation, and post-release monitoring
  • Participate in on-call rotations and provide technical leadership during critical production incidents
  • Exercise independent judgment and discretion in significant matters
  • Work nights and weekends as necessary

Requirements

  • Strong coding, debugging, and troubleshooting skills in Go (Golang), Python, and/or Java
  • Experience developing, operating, and supporting distributed systems and cloud-native backend services
  • Strong understanding of distributed architectures, microservices, APIs, and large-scale production environments
  • Proficiency in SQL and database technologies
  • Experience supporting applications in AWS or OCI, including EC2, VPC, S3, IAM, Route 53, and Lambda
  • Experience with automation, monitoring, observability, and incident management platforms
  • Familiarity with CI/CD and SDLC tools such as Docker, Kubernetes, Jenkins, Git, Ansible
  • Strong Linux, networking, database, and infrastructure fundamentals
  • Experience leading complex technical troubleshooting, root cause analysis (RCA), and operational improvements
  • Demonstrated ability to balance hands-on technical responsibilities with people management
  • Bachelor's Degree or equivalent combination of coursework and experience
  • 5-7 years relevant work experience

Tech stack

GoGolangPythonJavaSQLAWSOCIEC2VPCS3IAMRoute 53LambdaDockerKubernetesJenkinsGitAnsibleLinuxDistributed SystemsMicroservicesAPIsCI/CDSDLC

Benefits

Base pay within range $137,369.30 - $206,053.95 depending on experienceBonus eligibility for non-sales positionsComprehensive benefits supporting physical, financial, and emotional well-beingPersonalized support through various life milestonesAccess to expert guidance and always-on tools

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