The Manager, Revenue & Marketing Systems will own and improve Kargo’s commercial technology ecosystem including Salesforce, marketing automation, Customer Success platforms, and sales tools. Responsibilities include architecting and administering Salesforce for scale, managing marketing automation tools like HubSpot, ensuring data accuracy and quality, designing systems supporting Managed Sales and Self-Service/SaaS motions, evaluating the tech stack, and establishing processes for system requests. Requires 5+ years in Revenue, Sales, or Marketing Operations or related roles, deep Salesforce architectural experience, hands-on marketing automation experience, strong data and automation knowledge, and ability to manage cross-functional projects. Salary range $130,000 to $150,000 USD.
What you'll do
Own and continuously improve Kargo’s commercial technology ecosystem, including Salesforce, marketing automation, Customer Success platforms, sales tools, and related integrations across the full customer lifecycle
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Architect and administer Salesforce for scale, including data models, security and sharing, permission structures, Flows, automation, integrations, and governance
Own the technical backbone of Marketing operations, including HubSpot and other marketing automation tools, demand generation workflows, lead scoring, segmentation, campaign and event workflows, and Marketing-to-Sales handoffs
Ensure commercial data is accurate, trusted, and actionable across accounts, contacts, pipeline, renewals, and expansion, establishing strong data quality standards and resolving gaps
Design and optimize systems that support both Managed Sales and Self-Service/SaaS motions, including trial and onboarding flows, renewal and expansion signals, and clean handoffs across Sales, Marketing, and Customer Success
Evaluate the commercial tech stack and make recommendations on what to build, buy, integrate, renew, consolidate, or retire, using automation and AI where beneficial
Establish clear intake, prioritization, testing, documentation, and delivery processes for systems requests, partnering cross-functionally to translate business needs into scalable technical solutions and drive work through completion
Requirements
5+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, GTM Systems, or a related technical operations role
Deep, hands-on Salesforce experience at an architectural level, including data models, security and sharing, permission sets, Flows, integrations, and scalable system design
Experience owning and integrating a GTM technology stack spanning CRM, enrichment, sales engagement, quoting/CPQ, Customer Success, marketing automation, and reporting tools
Hands-on experience with marketing automation platforms such as HubSpot or Marketo, including demand generation workflows, lead scoring, segmentation, nurture programs, campaign operations, and event/webinar systems
Strong understanding of data models, data quality, automation architecture, integrations, and reporting
Experience supporting SaaS, self-service, or product-led growth motions alongside a Managed Sales organization is strongly preferred
Strong cross-functional judgment and communication skills, with ability to turn ambiguous business needs into scalable technical solutions and manage projects end-to-end
