TripleLift

Affle
Manager - Client Success, Appnext
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Gurugram, India
Full job description
Manager - Client Success role based in Gurugram, Haryana, India. Responsible for acting as a trusted advisor to clients, monitoring client performance, providing strategic recommendations, collaborating with internal teams, and tracking key account metrics to ensure high retention and satisfaction. Requires 4+ years experience in Customer Success, Account Management or similar in Ad Tech, MarTech, or Digital Advertising. Must have strong understanding of programmatic advertising, DSPs, SSPs, ad exchanges, analytics tools, and experience with third-party attribution tools such as Appsflyer, Adjust, Branch. Sales experience (upselling/cross-selling) required. Must have excellent communication, analytical skills, be self-motivated, and fluent in English. BA degree required, preferably in Economics, Business Management or related fields.
What you'll do
- Act as a trusted advisor to clients, understanding their business goals and helping them leverage our platform effectively
- Proactively monitor client performance, identifying opportunities for growth and addressing any challenges
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