Manager, Client Services (Pharma) at Kargo | AdTechTalent
Ad OpsRecentlyOn-site
Kargo
Manager, Client Services (Pharma)
digital mediaclient servicesprogrammaticdirect-soldcampaign managementpharmaceuticalDSPSSPreportinganalyticsclient retentionupsellmedia metrics
Key details
Salary
$80K – $85K
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
New York, US
Full job description
Kargo seeks a Client Services Manager to manage client-facing relationships for enterprise accounts post-sale. Responsibilities include campaign management, client communication, cross-department collaboration, and driving client retention and growth. Requires 3+ years in digital media with sales support, account or project management experience, preferably with pharmaceutical accounts. Must have knowledge of direct-sold and programmatic mobile advertising, DSP and SSP platforms (Celtra, The Trade Desk, Deep Intent, LiveRamp), and proficiency in MS and Google Suites. Strong communication, organizational, and analytical skills required. Salary range $80,000 - $85,000 USD. Location: New York, NY.
What you'll do
Deep understanding of products, offerings, and best practices to support campaign strategy and meet client objectives
Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, trafficking, performance reporting/optimizations, troubleshooting, delivery and invoicing
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Check pacing and delivery across live pharma campaigns every day and fix under- or over-delivery before it affects client goals
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Requirements
3+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management
Experience in supporting Pharmaceutical accounts is highly preferred
Direct-sold and programmatic mobile advertising experience
Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, Deep Intent, LiveRamp, etc.
Media agency experience is a plus
Familiarity with industry jargon and media metrics
MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
Proven record of successful client retention and business growth
Highly strategic, proactive and solution-oriented
Thrives in a teamwork environment and collaborates well with others
Strong verbal and written communication skills with the ability to deliver well-positioned presentations
Organizational skills with the ability to use available resources to reach solutions
Able to multi-task and prioritize based on account tier and urgency on a daily basis
Strong analytic skills to deliver reporting insights
Highly organized and keen attention to detail
Bachelor’s degree or equivalent experience
Tech stack
CeltraThe Trade DeskDeep IntentLiveRampCrossixIQVIAPurpleLabMS SuiteGoogle Suite
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