Full job description
Lead Senior Business Systems Analyst responsible for defining solutions for new client implementations or large projects. Must understand client business requirements and map to technology, document and communicate vision to clients and internal teams. Requires strong knowledge of database architecture, data modeling, interface development, system integration using real-time web-services, and understanding of CRM, CDP, email and database marketing. Responsibilities include project scoping, strategic solution definition, documentation maintenance, execution and QA support, product expertise, managing priorities, recommending best practices, and guiding client success teams. Requires management experience, strong consultative skills, excellent communication, MS Office proficiency, ability to communicate complex technical concepts, subject matter expertise, RESTful API experience, 5+ years software implementation experience, Bachelor's degree or equivalent, and 4+ years using Snowflake. Benefits include unlimited PTO, medical/dental/vision coverage, employee equity, discounts, wellness classes, and pet insurance. Salary range $150,000 - $160,000.
What you'll do
- Lead project scoping: gather and define project requirements, understand client workflows and business goals, elicit and comprehend use cases, learn existing technical and data infrastructure, conduct gap analysis, set expectations
- Think strategically to define solution recommendation: collaborate with Architects and Developers, estimate project impact, document recommended solution, support client team with presentation and review process
- Maintain Documentation: draft requirements documents/functional specifications, update changes throughout the project lifecycle, author and manage tickets for internal communication
- Contribute to successful execution and QA: serve as internal SME on the solution, collaborate with development, QA and production support teams, proactively identify and address project risks, support QA and UAT to ensure requirements are met
- Become a product expert
- Manage multiple competing priorities through effective organization and communication
- Recommend and institute best practice and methodology and tools
- Provide guidance to client success team on technical capabilities, staffing and infrastructure needs
Requirements
- Management experience of similar roles
- Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s
- Ability to understand and represent the needs of the end user in a software development environment
- Strong consultative and advisory skills
- Excellent written and verbal communications
- Strong MS Office skills (Word, Excel, PowerPoint)
- Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements
- Ability to communicate complex technical concepts to technical and non-technical audiences
- Subject matter expert thought leader
- Web-services experience with RESTful APIs desired
- 5+ years of experience with software implementation from requirement through design, development, and user acceptance
- Bachelor's Degree or higher in technology-related field or relevant experience in implementing software
- 4+ years experience using Snowflake
Tech stack
database architecturedata modelinginterface developmentsystem integrationreal-time web-servicesCRMCDPemail marketingdatabase marketingRESTful APIsSnowflakeMS Office (Word, Excel, PowerPoint)
Benefits
Unlimited PTOExcellent medical, dental, and vision coverageEmployee EquityEmployee DiscountsVirtual Wellness ClassesPet Insurance