Lead QA

What you'll do

• Leadership and ownership of QA sign-off discussions and release readiness assessments
• Drive quality metrics, defect leakage analysis, and continuous improvement initiatives
• Review and approve test cases, test execution reports, and release documentation
• Identify project risks and proactively recommend mitigation strategies
• Act as the QA point of contact for business and technical stakeholders
• Strong analytical and troubleshooting skills for complex eCommerce issues
• Excellent stakeholder management and communication skills
• Ability to work with global distributed teams
• Facilitate defect triage sessions and quality review meetings
• Support business demonstrations, sprint reviews, and UAT activities
• Promote automation opportunities and test optimization strategies
• Establish and maintain reusable regression suites

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field or equivalent practical experience
• Strong hands-on experience in Salesforce Commerce Cloud (SFRA/Storefront Reference Architecture) testing
• Deep understanding of SFCC Business Manager configurations and administration
• Expertise in end-to-end eCommerce order lifecycle validation
• Knowledge of SFCC catalogs, price books, promotions, campaigns, inventory, and customer groups
• Strong understanding of B2C Commerce architecture and integration touchpoints
• Experience validating storefront, checkout, and post-purchase customer journeys
• Functional, Regression, Integration, System, UAT, and Smoke Testing
• Cross-browser and Cross-device testing
• Responsive Web Testing across desktop, tablet, and mobile platforms
• Accessibility (WCAG) testing and validation
• Localization and Internationalization testing
• Test Planning, Test Strategy, Risk Assessment, and Defect Management
• Ability to translate business requirements into comprehensive test scenarios
• Hands-on experience validating integration between SFCC and OMS, Payment, Tax, and Shipping systems
• 7+ years of QA experience with at least 3-5 years in Salesforce Commerce Cloud testing
• Proven experience testing complex eCommerce applications with high transaction volumes
• Experience working with Agile/Scrum delivery models
• Experience coordinating testing activities across multiple teams and stakeholders
• Experience leading end-to-end QA efforts for major releases and business-critical deployments
• Experience in test estimation, release planning, and quality reporting
• Experience supporting UAT, production validation, hypercare, and post-release quality monitoring
• Experience mentoring junior and mid-level QA engineers

Tech stack