Lead- Global Business Operations

What you'll do

• Manage end-to-end campaign operations, including setup, optimization, and monitoring across DSPs and other campaign operations platforms
• Analyze and interpret campaign performance data to generate actionable insights for both client reporting and internal decision-making
• Maintain and update SOPs related to reporting workflows, campaign setup, targeting strategies, and platform-specific processes
• Leverage third-party tools to extract, clean, and present campaign data for internal analysis and performance tracking
• Collaborate with cross-functional internal stakeholders to resolve campaign issues, address requests, and ensure smooth execution
• Take ownership of documenting campaign-related processes to support training, consistency, and business continuity
• Communicate project outcomes and performance impact clearly through structured presentations and effective communication
• Contribute to cross-functional initiatives involving leadership teams, while strengthening problem-solving capabilities through exposure to multi-disciplinary projects
• Support enhancement of performance metrics and reporting tools, while leveraging AI to improve analysis, streamline workflows and drive operational efficiency
• Drive continuous improvement by identifying process gaps and contributing to the planning and execution of effective solutions
• Serve as a point of contact for assigned regional accounts, managing stakeholder expectations and tracking campaign delivery
• Partner in onboarding and training new team members, acting as a resource for knowledge transfer and ongoing guidance
• Drive AI automation initiatives in collaboration with the Product team, identifying opportunities to streamline campaign operations and improve efficiency through intelligent automation solutions
• Own and drive weekly progress reviews on automation and platform initiatives, ensuring milestones are tracked, blockers are resolved, and deliverables stay on schedule
• Liaise with Product teams to ensure the iDSP platform automation efforts remain progressive, aligned with the product roadmap, and delivered with high quality
• Front-face the team on central projects, driving stakeholder conversations, managing expectations, and ensuring alignment across cross-functional teams
• Partner with operations Leads in planning, executing, and tracking all critical projects stemming from central strategy initiatives, ensuring timely delivery and measurable outcomes
• Build and maintain an AI automation roadmap for the operations org, identifying high-impact use cases, prioritizing them by effort vs. value, and presenting a quarterly pipeline to leadership
• Champion a culture of AI adoption within the team by conducting knowledge-sharing sessions, creating internal playbooks on AI tools, and upskilling team members on prompt engineering and automation best practices
• Define and track automation KPIs such as hours saved, error reduction, and throughput improvement to quantify the impact of AI initiatives and build the business case for scaling them
• Collaborate with the Data/BI team to explore AI-driven enhancements to reporting, such as anomaly detection in campaign performance, automated insight generation, and predictive delivery forecasting

Requirements

• MBA/equivalent degree from reputed institute with a minimum 3-4 years’ work experience
• Excellent communication (verbal and written) and documentation skills
• Good understanding of online advertising industry and ecosystem
• Good Analytical and Data handling skills
• Proficiency in Advanced MS Excel, PowerPoint, database, scheduling and reporting
• Moderate understanding of HTML & JavaScript
• Results-driven professional with a passion for performance and desire to stay on top of industry and technical trends
• Quick learner with high accuracy and the ability to manage high work volumes effectively
• Self-motivated, collaborative, and an active contributor to team goals and objectives
• Demonstrated ability to manage multiple tasks in a dynamic, fast-paced environment while maintaining attention to detail
• Strong organizational skills with the ability to prioritize effectively under pressure
• Flexible working in shifts as per business requirements
• Exposure to AI/ML concepts and a strong interest in leveraging automation to solve operational challenges; hands-on experience with AI-driven tools or workflow automation platforms is a plus
• Proven ability to coordinate with Product and Engineering teams, translate business requirements into technical specifications, and drive platform enhancement efforts
• Strong project management skills with the ability to own end-to-end delivery of strategic initiatives, track milestones, and drive weekly cadence reviews
• Excellent stakeholder management skills with the confidence to front-face senior leadership, represent the team in cross-functional forums, and drive alignment on central strategy projects
• Familiarity with GenAI tools and platforms and demonstrated ability to apply them for process optimization, content generation or data analysis in a business context
• Experience in managing automation pipelines with no-code/low-code workflow builders; ability to bridge the gap between business needs and technical implementation

Tech stack

Benefits