Lead Analyst

Key details

Full job description

Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients. Manage multiple client engagements from requirements gathering through deployment and post-launch support. Conduct discovery workshops and solution design sessions. Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions. Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes. Configure and manage Website/App Feedback Intercepts and digital feedback programs. Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels. Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (Salesforce, Microsoft Dynamics), SFTP, APIs, and third-party applications. Develop, test, and troubleshoot API-based integrations and automated data exchange processes. Perform solutioning, effort estimation, scoping, and technical feasibility assessments. Lead client demos, POCs, and pre-sales presentations. Act as a trusted advisor recommending CX best practices. Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables. Mentor and support team members. Monitor project progress, handle escalations, and ensure delivery within timelines and quality standards. Stay updated on Qualtrics platform enhancements and CX trends. Support resource planning and workload balancing. Mandatory qualification: Qualtrics CustomerXM (CX) Certification.