Lead - Account Management - Search Ads

What you'll do

• Manage complete transaction and management of Microsoft Advertising inventory on Bing
• Coordinate with a team of Account Strategists and support Account Management Head
• Build and maintain strong, trusted-advisor relationships with clients
• Manage assigned clients to achieve revenue targets, feature adoption, and client-driven goals
• Create a collaborative, trust-based work environment respecting diversity and communication styles
• Own day-to-day management for new and existing customers with flawless campaign execution
• Coordinate with internal resources for execution of core tasks and ensure billing and compliance
• Drive campaign-level budget upsell and optimization aligned with client ROI goals
• Provide feedback to improve tactics and leverage self-serve tools for client insights
• Educate clients on Bing Ads platform features and ensure regular client engagement
• Reduce customer reliance on Account Manager for routine tasks
• Develop intermediate knowledge of emerging products/features
• Handle customer escalations and revenue blockers by leveraging internal networks
• Submit actionable feedback on product, tools, and processes
• Execute customer transition process and change management effectively
• Strengthen Bing Ads and Search Industry expertise and take accountability for career development
• Complete required and recommended trainings and apply learnings

Requirements

• Minimum 6 years of experience in Search Engine Marketing, Sales, or online media, and Service experience
• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response
• Strong troubleshooting and problem-solving skills with a 'can-do' attitude
• Ability to partner collaboratively with other functional areas within the company
• Demonstrated ability to consistently meet or exceed revenue goals or targets
• Proven ability to understand customer needs and deliver customized, customer-focused pitches and solutions
• Ability to navigate through ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations
• Solid knowledge of the search industry, trends, and customers' needs
• Passion for technology as an enabler for customer and company growth
• Bachelor’s degree required; MBA preferable
• Critical thinker who is organized and can make decisions based on clear priorities
• Collaborative teammate who can build successful team relationships and prioritize multiple tasks
• Flexible and able to quickly adapt to changing business needs and processes
• Excellent written and verbal communication skills
• Willingness to travel
• Preferred: Bing Ads Certification
• Preferred: Experienced in using Excel for data manipulation, V-Lookups, pivot tables, and data analysis

Tech stack

Benefits