IT Systems Administrator-Collaboration Tools

What you'll do

• Administer and maintain enterprise collaboration platforms including Microsoft 365, Exchange Online, SharePoint Online, OneDrive, Power Platform, Slack, Zoom, Smartsheet
• Configure, manage, and maintain enterprise cloud applications and hosted services
• Ensure platform availability, performance, security, and operational excellence
• Manage enterprise cloud file storage, permissions, governance, and sharing controls
• Support meeting room technologies and collaborate on room standards and deployment strategies
• Evaluate, test, and recommend improvements to collaboration platforms and emerging technologies
• Partner with business stakeholders to identify opportunities for improved productivity, automation, and user experience
• Administer enterprise AI productivity platforms and services including Microsoft Copilot Chat, Power Platform AI, Slack AI integrations, Zoom AI Companion, MPC Servers
• Manage AI platform configuration, licensing, tenant administration, security settings, governance controls, and adoption reporting
• Support Data Loss Prevention policies and compliance related to AI technologies
• Define and maintain standards for AI connectors, integrations, MCP frameworks, and approved enterprise AI workflows
• Support and maintain internally developed AI agents and productivity solutions including enhancements and operational support
• Contribute to design and implementation of scalable AI platform architectures aligned with governance and security requirements
• Assist with AI knowledge-sharing initiatives, prompt library management, and user enablement programs
• Partner with Learning & Development and business stakeholders to support AI education and adoption
• Provide escalation support for assigned technologies
• Participate in security incident response and remediation
• Operationalize support processes for IT Operations teams
• Create and maintain technical documentation, knowledge base content, standards, policies, and procedures
• Maintain vendor relationships and participate in product roadmap discussions
• Contribute as technical resource to global IT projects and initiatives
• Apply industry best practices to deployments, upgrades, migrations, and issue resolution
• Prepare status updates, technical reports, and implementation documentation
• Respond to eDiscovery requests
• Maintain high level of customer service and technical support globally
• Perform other duties as assigned

Requirements

• Bachelor’s degree in related business or IT field preferred
• Microsoft certification desired but not required
• 5+ years of experience managing collaboration tool stacks or similar products
• Experience with email, eDiscovery, cloud file storage and permissions, productivity suites, virtual meetings, chat, phone systems, meeting room systems, and unified communications
• Microsoft PowerShell or equivalent scripting experience for systems management
• Experience defining, documenting, and implementing standards
• Experience administering AI productivity platforms preferred
• Prior experience with ITIL framework in a SOX regulated environment highly desired
• Strong customer service orientation and communication skills
• Excellent written, verbal, and presentation abilities
• Ability to troubleshoot complex technical issues across multiple platforms
• Strong analytical and problem-solving skills
• Ability to balance operational support responsibilities with strategic project work
• Ability to work independently and within cross-functional teams
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality of systems, data, and company information
• Conduct consistent with company ethics, security, compliance, and operational standards
• Willingness to carry a company-funded smartphone and respond to urgent calls in a timely manner

Tech stack

Benefits