Lead the North America Project Management and SaaS function delivering digital advertising campaigns and implementations. Manage team structure, capacity, performance, and career development. Own delivery strategy across creative, media, production, QA, and client workstreams. Oversee multiple implementation pods ensuring consistent standards. Establish operating models, workflows, SOPs, SLAs, governance, and escalation paths. Drive resource planning and allocation. Collaborate with cross-functional global teams. Lead complex implementations, manage risks, and ensure project governance. Improve efficiency via process improvements, automation, and AI adoption. Partner with product and engineering to scale AI solutions. Support pre-sales scoping and client-facing delivery plans. Build senior stakeholder relationships and serve as escalation point. Use data and AI insights to improve outcomes. Promote accountability, communication, collaboration, and innovation. Require 10+ years experience in project or delivery management in digital advertising or related tech. Proven leadership managing complex, multi-market implementations and teams. Skilled in capacity planning, communication, commercial judgment, AI adoption, change management, and global collaboration. Proficient with Google Workspace and spreadsheet planning tools.
What you'll do
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Lead and manage the NAM Project Management and SaaS function including team structure, capacity planning, performance management, and career development
Own end-to-end delivery strategy for NAM implementations and campaign launches across creative, media, production, QA, and client-facing workstreams
Oversee multiple implementation pods ensuring consistent delivery standards across projects, clients, platforms, and teams
Establish and maintain operating models, workflows, SOPs, SLAs, governance frameworks, and escalation paths
Drive resource planning and allocation to ensure coverage, capacity, and efficient utilization across portfolio
Partner with Customer Success, Production, Creative, Media, QA, Product, Engineering, and global stakeholders for successful delivery
Provide leadership on complex, high-value, or high-risk implementations including executive escalations, recovery plans, and client communications
Identify and manage project risks, dependencies, delays, and scope changes early and clearly communicate them
Establish effective project governance including status reviews, operational reporting, health checks, and performance tracking
Maintain strong project controls including timelines, milestones, ownership, documentation, quality checks, and change management
Improve implementation efficiency by identifying process gaps, reducing friction, and driving automation and standardization
Lead adoption of AI-enabled workflows and automation to improve project planning, delivery speed, quality, forecasting, reporting, and team efficiency
Identify practical AI opportunities in risk detection, resource planning, quality assurance, documentation, reporting, and stakeholder communication
Partner with Devs, Product, Engineering, and Operations to evaluate, pilot, and scale AI/automation solutions improving campaign delivery
Establish governance and quality controls for AI workflows including data privacy, accuracy, security, and human oversight
Drive team adoption of new tools and technologies through enablement, documentation, best-practice sharing, and change management
Partner with Customer Success and commercial teams during pre-sales and scoping to validate feasibility, effort, timelines, dependencies, and resources
Ensure creative and media strategies are implementable within platform, operational, and technical constraints
Support delivery of client-facing plans, timelines, SLAs, and implementation frameworks
Build strong relationships with senior stakeholders and serve as escalation point for delivery concerns
Use delivery data, operational metrics, and AI-supported insights to improve forecasting, productivity, quality, client experience, and business outcomes
Contribute to regional and global planning, business reviews, organizational design, and continuous improvement initiatives
Promote culture of accountability, proactive communication, collaboration, innovation, and high-quality execution
Requirements
10+ years of experience in project management, implementation management, delivery operations, or related discipline
Experience leading implementation, project management, or delivery teams including people managers and multiple concurrent workstreams
Proven track record managing complex, multi-market, cross-functional implementations from scoping through launch and post-launch optimization
Experience building and scaling implementation teams, operating models, workflows, governance frameworks, and SOPs
Effective people leadership skills including coaching, talent development, and setting clear expectations
Skilled in capacity planning, resource allocation, prioritization, forecasting, and operational planning
Strong communication skills to influence senior stakeholders and manage escalations
Experience managing client expectations and escalations involving timelines, quality, scope, resources, or delivery risks
Strong commercial judgment to assess project feasibility, effort, timelines, dependencies, and operational impact
Experience leading automation, AI adoption, or technology-enabled process improvements in project management or delivery operations
Understanding of practical AI applications for project planning, workflow automation, risk management, quality assurance, reporting, and decision-making
Ability to evaluate new AI tools and translate emerging technologies into scalable delivery solutions
Experience promoting responsible AI adoption with governance, data privacy, quality controls, and human review
Experience leading change management and driving team adoption of new tools, systems, or operating models
Highly organized managing large portfolios of complex projects with attention to execution details
Strong understanding of digital advertising, campaign production, creative operations, media workflows, QA, and platform implementations
Comfortable working with global teams across multiple time zones
Experience using project management, reporting, and collaboration tools including Google Workspace and spreadsheet-based planning tools
Data-driven using operational metrics and AI-supported insights to identify trends and improve performance
