Head of Account Management/Operations

digital advertisingad operationsaccount managementprogrammaticcampaign managementteam leadershipJapaneseEnglishstakeholder managementprocess improvementclient relationssales supportQBRadvertising technology

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Lead

Years experience

5-10

Location

Tokyo, Japan

Full job description

Lead the Account Management and Ad Operations teams in Japan to drive operational efficiency and strategic customer success. Responsibilities include team leadership, process improvement, local operations strategy development, product adoption, client relationship management, campaign execution oversight, and collaboration with global teams. Requires 6+ years in digital advertising with experience in project management and account management, 4+ years managing or mentoring teams, business-level Japanese and English, proficiency in advertising concepts and tools (PowerPoint, Excel, Word), strong communication and stakeholder management skills, and ability to work under pressure and solve problems calmly.

What you'll do

Attract, retain, develop, and motivate a high-performing team with mentorship and career planning
Serve as a player/coach managing strategic campaigns to maintain deep process knowledge
Monitor team health including utilization, satisfaction, output, and succession planning
Drive consistent process improvement and set relevant policies balancing efficiency and localization
Develop and execute local operations strategy tailored to Japan market
Drive successful adoption and launch of new products and services
Serve as primary liaison between Japan and GumGum HQ/regional offices
Localize global best practices and collaborate with HQ peers for effective implementation
Lead GumGum’s renewal business ensuring industry-leading client experience
Build strategic, long-lasting relationships with key clients
Support sales by managing strategic sales opportunities and discovering growth opportunities
Own Quarterly Business Review (QBR) process for key strategic accounts
Maintain deep industry knowledge of ad trends to capitalize on revenue and growth opportunities
Oversee Ad Operations and Account Management teams to ensure proper campaign implementation and management
Optimize ad delivery to fulfill revenue goals including pacing, forecasting, and revenue tracking
Lead internal pod meetings to align on client success metrics
Oversee implementation of GumGum’s advertising products and technologies for direct and programmatic campaigns

Requirements

BS/BA Degree or relevant experience in digital advertising
At least 6 years of experience in digital advertising, preferably combining project management/operations and Account Management/Media Planning
Experience in trafficking, optimising, and pacing digital advertising campaigns
4+ years of direct management or mentorship of individual contributors
Business-level Japanese and business-level English proficiency
Proficient with online advertising terms, concepts, and revenue models
Intermediate skills in PowerPoint, Excel, and Word
Excellent written and verbal communication skills
Ability to manage various internal and external stakeholders while delivering on client expectations
High energy level and enthusiasm for digital technology; team player and self-starter
Confident and passionate about leading teams and mentoring team members
Flexible attitude and ability to accommodate evolving responsibilities
Able to balance competing demands in a high-pressure environment to deliver on deadlines
Patience and ability to find solutions in difficult scenarios while remaining calm