Gestionnaire de comptes programmatiques sénior/ Sr Programmatic AM

What you'll do

• Act as a trusted advisor and strategic partner to the sales team
• Manage the full client life-cycle, fostering long-term partnerships, exceeding performance goals, and identifying upsell/cross-sell opportunities
• Leverage programmatic expertise to craft winning proposals translating client needs into strategic solutions maximizing ROI
• Develop data-driven recommendations defining measurable metrics aligned with client goals and business challenges
• Ensure smooth client onboarding and servicing by collaborating across departments
• Nurture client relationships balancing stakeholder needs and maximizing growth potential through outstanding customer service
• Liaise across clients and internal departments to ensure coordination of deliverables, campaign execution, and performance optimization
• Respond to RFPs, RFQs, and RFIs with speed and accuracy
• Develop winning proposals articulating unique value propositions and demonstrating deep understanding of client needs
• Produce meaningful reports demonstrating impact of solutions on client business objectives using data and insights
• Proactively identify and communicate ongoing value delivered to clients, fostering deep partnerships and securing long-term satisfaction

Requirements

• 5-7 years of experience in programmatic account management
• Agency experience (a plus)
• Proven leadership in a programmatic environment (a plus)
• Strong sales acumen and ability to identify upsell/cross-sell opportunities
• Experience creating and executing media plans across programmatic channels
• Expertise in audience segmentation, online consumer behavior analysis, and building audience personas
• Hands-on experience with DSPs (DV360 & CM360 preferred)
• Thrives in a fast-paced environment with multitasking and deadline management skills
• Adapts quickly to new tools and evolving media landscape
• Data-driven and analytical
• Strong communication and organizational skills
• Digital marketing expertise with understanding of success metrics, attribution modeling, and customer journey mapping
• Advanced reporting and visualization skills; expert-level user of Excel or Google Sheets
• Proficiency in Microsoft Office Suite or Google Workspace
• Proficiency in Salesforce or other CRM platforms (a plus)
• Exceptional interpersonal skills including active listening, empathy, and conflict resolution
• Fluently bilingual French & English (written and spoken)

Tech stack