Pre-sales engineer role focused on Dynamics 365 CRM solutions including Sales, Customer Insights, Customer Service, Contact Center, Field Service, Power Platform, and Copilot Studio. Key responsibilities include leading technical engagements from initial briefing to contract signing, conducting demos, PoCs, and workshops, collaborating with sales and partners, delivering executive briefings, and handing off validated opportunities to SI partners. The role requires 3+ years of technical pre-sales or consulting experience, strong knowledge of Dynamics 365 and comparable CX/contact center solutions, proven ability to lead solution strategy, deliver technical demos to enterprise decision makers, and collaborate effectively with sales and technical teams. High proficiency in Japanese is required. The position is based in Tokyo, Japan.
What you'll do
Lead technical pre-sales activities for Dynamics 365 Sales & Service opportunities in Japan from initial briefing to contract signing
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Requirements
3+ years of technical pre-sales or technical consulting experience or equivalent IT industry experience
Strong technical knowledge of Dynamics 365 Sales, Customer Insights, Customer Service, Field Service or comparable enterprise CX solutions such as Salesforce, ServiceNow, Zendesk, FastHelp, Genesys, Avaya, Five9
Extensive experience leading solution strategy throughout the opportunity lifecycle
Proven track record of demonstrating differentiated solution value and competitive advantage
Experience delivering customer-facing technical demonstrations to enterprise decision makers
High proficiency in Japanese (reading, writing, speaking)
Experience collaborating with sales leaders and team members to drive pipeline creation and deal closure
Strong collaboration skills with technical pursuit teams designing cloud-based customer solutions
Successful experience working with customers/stakeholders in pre-sales or consulting engagements related to business applications
