Dynamics 365 Sales & Service Solution Engineer

What you'll do

• Lead technical pre-sales activities for Dynamics 365 Sales & Service opportunities in Japan from initial briefing to contract signing
• Conduct envisioning sessions, solution demos, PoCs, and Proof-of-Value engagements to translate business challenges into achievable future visions
• Collaborate with account executives on account planning, qualification, RFP/RFI responses, pricing strategy, and competitive positioning against Salesforce, ServiceNow, Zendesk, HubSpot, FastHelp
• Deliver executive briefings to CFOs, COOs, CIOs at Japan HQ and overseas leadership
• Lead hands-on workshops and solution experience sessions to clarify customer challenges and propose solutions
• Understand latest product roadmaps and preview features, conduct technical validations, and present demos to customers and partners
• Handoff technically validated opportunities to SI partners for implementation (no delivery leadership)
• Demonstrate AI agent capabilities in Sales, Marketing, Customer Service, Field Service to customers
• Present first-party agents embedded in Dynamics 365 products and integrated Microsoft portfolio including Microsoft 365 Copilot and Office apps
• Use Copilot Studio agents to present 'art of the possible' scenarios integrating Microsoft platform and business applications
• Stay updated on Dynamics 365 roadmap, competitive landscape, and AI trends in CRM
• Collaborate closely with SI partners and ISVs to enable pre-sales teams, co-present, and drive joint pipeline
• Provide structured customer feedback to Microsoft product teams
• Represent Microsoft at industry events, executive roundtables, and customer advisory boards

Requirements

• 3+ years of technical pre-sales or technical consulting experience or equivalent IT industry experience
• Strong technical knowledge of Dynamics 365 Sales, Customer Insights, Customer Service, Field Service or comparable enterprise CX solutions such as Salesforce, ServiceNow, Zendesk, FastHelp, Genesys, Avaya, Five9
• Extensive experience leading solution strategy throughout the opportunity lifecycle
• Proven track record of demonstrating differentiated solution value and competitive advantage
• Experience delivering customer-facing technical demonstrations to enterprise decision makers
• High proficiency in Japanese (reading, writing, speaking)
• Experience collaborating with sales leaders and team members to drive pipeline creation and deal closure
• Strong collaboration skills with technical pursuit teams designing cloud-based customer solutions
• Successful experience working with customers/stakeholders in pre-sales or consulting engagements related to business applications

Tech stack