Mountain View, United States; New York, US; Redmond, United States
Full job description
Microsoft Advertising seeks a Director, Technical Solutions to lead a global team of Technical Account Managers and Technical Solutions professionals supporting strategic customers, agencies, technology partners, and publishers. The role involves defining vision, strategy, and operating model for the organization, developing teams, and building partnerships across Microsoft. Responsibilities include leading the organization, driving strategic customer success, accelerating product adoption, influencing product and engineering strategy, and driving organizational excellence. Required qualifications include a Bachelor's degree in relevant technical fields with 6+ years technical experience or equivalent. Preferred qualifications include advanced degrees and 8-12+ years experience, significant leadership experience, and expertise in enterprise software, cloud, AI, APIs, ad tech, and digital transformation. The position is full-time, on-site at Mountain View, CA; Redmond, WA; or New York, NY. Salary ranges from $142,800 to $304,200 depending on location.
What you'll do
Lead and develop a global organization of managers and technical professionals
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Build trusted relationships with executive stakeholders across strategic customers, agencies, publishers, and technology partners
Ensure customers receive proactive technical guidance that accelerates adoption and business value realization
Serve as a senior escalation leader for complex and business-critical customer situations
Create scalable engagement models that balance exceptional customer experiences with operational efficiency
Partner with commercial teams to drive adoption of new products, capabilities, APIs, measurement solutions, and emerging technologies
Identify opportunities to increase customer success through firmer technical engagement, improved onboarding, and expanded utilization of platform capabilities
Establish repeatable best practices, playbooks, and customer engagement frameworks that can be scaled globally
Build solid partnerships with Product Management and Engineering organizations
Create mechanisms that transform customer feedback, adoption challenges, and technical friction into actionable product and engineering insights
Advocate for investments that improve customer experiences, simplify adoption, and accelerate growth
Develop data-driven approaches for measuring customer outcomes, technical engagement effectiveness, operational performance, and business impact
Establish clear accountability for customer success, adoption, escalation management, and stakeholder satisfaction
Lead through change and continuously evolve the organization to meet emerging customer and business needs
Requirements
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience
Preferred: Master's Degree in related fields AND 8+ years technical experience OR Bachelor's Degree AND 12+ years technical experience OR equivalent experience
Significant experience leading managers and technical organizations
