Director of Marketing Operations & Growth Systems at Microsoft | AdTechTalent
Marketing9 days agoOn-site
Microsoft
Director of Marketing Operations & Growth Systems
marketing operationsmartechAIautomationlead generationCRMDynamics 365HubSpotPower BITableauLookerB2B marketingchange managementdata governanceresponsible AI
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Director
Years experience
10+
Location
Atlanta, United States; Chicago, United States; Los Angeles, United States; Mountain View, United States; New York, US; Redmond, United States; San Francisco, United States
Full job description
Microsoft Advertising seeks a Director of Marketing Operations & Growth Systems to lead marketing operations, growth systems, and transformation initiatives. Responsibilities include defining and running marketing operating models, leveraging AI and automation to improve processes, managing lead generation and lifecycle, owning the martech stack strategy, ensuring data governance and compliance, and leading a team of marketing operations and technology managers. The role requires collaboration with cross-functional teams and delivering executive communications. Candidates must have a Bachelor's degree and 10+ years of relevant experience, with preferred qualifications including advanced degrees and extensive leadership in marketing operations, technology, and AI-enabled transformation. Salary ranges from $130,900 to $251,900 annually, with higher ranges in San Francisco and New York. The position is full-time, hybrid, and located in multiple US cities including Redmond, New York, Chicago, Atlanta, San Francisco, Mountain View, and Los Angeles.
What you'll do
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Atlanta, United States; Chicago, United States; Los Angeles, United States; Mountain View, United States; New York, US; Redmond, United States; San Francisco, United States
Full-time
Define and run the operating model for MSA Marketing including planning, intake, workflow, campaign execution standards and operating rhythm
Use AI and automation to accelerate process design, documentation, alignment and execution
Set and drive roadmap to modernize marketing planning, execution and measurement applying AI and automation
Partner with Engineering and Product to design, build and launch automated workflows and AI agents
Own end-to-end lead strategy and framework including capture, enrichment, scoring, routing, nurture and Sales handoff
Partner with Growth Marketing and Sales to improve customer and lead acquisition, lead volume, quality and speed-to-sale
Own strategy, roadmap and health of martech stack including CRM and marketing automation platforms
Build privacy-first practices, consent management, data quality standards and responsible AI principles into systems and workflows
Work cross-functionally with Marketing Science, Sales, Finance, Product and Engineering to align priorities and roadmaps
Lead, coach and develop marketing operations and marketing technology managers
Establish communication rhythm to keep leadership informed of progress, priorities, risks and decisions
Lead adoption of new systems, processes and tools with training and enablement
Drive large, multi-semester operations and systems initiatives tracking milestones, budgets and deliverables
Turn operational and system-performance data into clear recommendations for leadership
Requirements
Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 10+ years of marketing operations, program management, project management, or related experience OR equivalent experience
Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years of marketing operations, program management, project management, or related experience OR Bachelor's Degree AND 12+ years of related experience OR equivalent experience
6+ years technology/process improvement experience
5+ years of people management experience, including leading managers and building high-performing marketing operations or martech teams
7+ years of experience owning marketing operations across multiple marketing functions such as brand, events, customer & partner, and growth or performance marketing
5+ years of experience leading B2B lead generation and lead lifecycle management including lead scoring, routing, enrichment, nurture, and Sales handoff and service-level agreements
5+ years of hands-on experience with enterprise CRM and marketing automation platforms including integration and data architecture
3+ years of experience leading automation or AI-enabled transformation in marketing or go-to-market organizations, moving use cases from pilot to production with measurable business impact
7+ years of experience leading change management and driving adoption of new systems, processes or tools across large, cross-functional organizations, including leading through influence
Experience operating in privacy-first environments with fluency in consent frameworks, data governance and responsible AI practices
Experience building funnel and operational reporting using business intelligence tools such as Power BI, Tableau or Looker
Proven ability to turn complex operational and performance data into clear, executive-ready recommendations and narratives
