Director of Launch Operations

What you'll do

• Lead global end-to-end Go-To-Market Launch process governance models, owning the MSA operating model for launch execution.
• Clarify ownership boundaries across Product, Product Marketing, Marketing, Engineering, Sales, Global Commercial & Strategy Operations, and corporate Microsoft partners.
• Ensure all launches operate within a consistent governance framework and scale launch models to support high volume.
• Drive accountability for launch execution health and adherence to launch exit criteria.
• Ensure all Sales and Customer impacting launches flow through Launch Operations.
• Influence senior stakeholders to resolve friction points and eliminate execution bottlenecks.
• Orchestrate cross-functional partners to ensure product and seller readiness for launches.
• Elevate cross-functional gaps and adjust governance documentation to solve systematic gaps.
• Reinforce team identity as trusted advisors to sales and go-to-market leaders.
• Communicate effectively with senior leadership, technical teams, and field audiences.
• Craft compelling context connecting strategic priorities and product capabilities to customer value.
• Lead large-scale, cross-functional programs with end-to-end ownership from problem definition to execution.
• Establish documentation, operating rhythms, and success measures for managing complex programs.
• Manage stakeholder expectations, dependencies, and risks while maintaining momentum and trust.
• Foster an environment of accountability, results, and psychological safety.
• Model Microsoft culture and leadership principles.
• Coach teams and individuals by setting clear objectives and enabling success.
• Attract, retain, and develop top talent with focus on long-term growth.

Requirements

• Bachelor's Degree in Business, Marketing, Sales, Engineering, or related field AND 7+ years experience in sales, sales operations/management, program management, business development, marketing, consulting, or a related field OR equivalent experience.
• 5+ years experience using data to drive business outcomes or inform business decisions.
• 5+ years experience managing relationships with stakeholders, clients, and/or customers.
• 12+ years experience in sales, sales operations/management, program management, business development, marketing, consulting, or a related field OR equivalent experience (preferred).
• 5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience (preferred).
• 3+ years people management and/or informal/indirect team leadership experience (preferred).
• Proven experience leading complex, cross-functional programs spanning multiple teams and stakeholders.
• Ability to identify unmet or emerging customer needs through quantitative and qualitative insights and translate into scalable solutions.
• Ability to operate effectively in ambiguous environments, independently scoping problems and driving execution.
• Strong analytical and communication skills to influence decision-making.
• Proven track record of exceptional performance and high productivity in leadership roles.
• Experience in digital advertising and understanding customer buying and seller selling processes.
• Experience in Sales Operations, GTM strategy, Sales Enablement or similar.

Benefits