Director, Customer & Partner Marketing

What you'll do

• Develop deep understanding of client needs, business pressures, and market dynamics across industries, regions, and verticals
• Ensure all work reflects how clients operate based on customer behavior, feedback, and real-world use cases
• Incorporate client voice into content creation and influence priorities
• Translate Microsoft capabilities and solutions into compelling stories addressing client challenges
• Shift conversations from products to client outcomes such as growth, trust, efficiency, and competitive advantage
• Identify and build AI-enabled approaches to create and distribute content more effectively
• Partner with Sales to understand client priorities and objections and translate into strategies and solutions
• Collaborate with Product teams to ensure content reflects client needs, market dynamics, and product vision
• Work with Marketing peers to ensure consistent and relevant narratives
• Align with activation teams to ensure effective execution of strategies
• Act as connector across functions to break down silos and drive alignment around client and solution
• Ensure activations and content deliver consistent, client-centric experience
• Apply outside-in lens to challenge assumptions and ensure market relevance
• Monitor client, competitor, and partner evolution and adapt strategies accordingly
• Ensure positioning and engagement reflect client priorities, language, and decision frameworks
• Deliver tangible, measurable value for clients
• Help clients navigate complexity especially as AI reshapes customer experience, trust, and decision-making
• Provide clear, actionable guidance for clients
• Influence without authority across complex, global, cross-functional teams
• Build partnerships to align priorities, accelerate execution, and remove friction
• Ensure tight content feedback loops between clients, sales, marketing, product, and activation
• Champion client understanding and empathy culture
• Encourage teams to engage directly with client insights, feedback, and use cases
• Improve how internal teams discover and deliver compelling content translating into client outcomes

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing, event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience
• Master's Degree in related field AND 3+ years integrated marketing experience OR Bachelor's Degree AND 7+ years integrated marketing experience OR equivalent experience
• Relevant experience as a marketer and/or leader working across markets globally in integrated marketing / marketing communications
• Strong experience in AdTech and media preferred
• Ability to influence multiple levels of the organization
• Ability to build collaborative relationships with a globally dispersed team and stakeholders
• Previous leadership skills with ability to motivate and mobilize geographically dispersed teams, partners, and stakeholders

Tech stack

Benefits