AdTechTalent
Ad Ops29 days agoOn-site

The Trade Desk

Director, Client Services

client servicesaccount managementad techdigital mediaadvertisingleadershipcampaign managementAPIproduct collaborationanalyticsstrategic upselling

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Director

Years experience

10+

Location

Hong Kong

Full job description

The Trade Desk is hiring a Director of Client Services to lead a team of Account Managers and Traders, manage high-value partner relationships, and act as a strategic leader. Responsibilities include leading the client services team, managing senior leadership relationships, providing campaign insights, identifying upselling opportunities, collaborating with Product and Engineering on partner needs and product roadmap, creating training and sales materials, presenting executive reports, and leading cross-functional programs. Candidates must have 10+ years in digital media or ad tech with advertiser/agency exposure, 4+ years managing client-facing teams, strong communication and leadership skills, deep marketing ecosystem knowledge, experience with ad tech platforms, and strong analytical skills.

What you'll do

  • Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation
  • Own senior leadership relationships across a portfolio of agency and brand partners; act as primary escalation and in-market executive for high-value accounts
  • Become an expert on the use and best practices on The Trade Desk platform, and offer insights to clients on how to improve campaigns
  • Identify strategic up-selling opportunities by understanding core client business needs
  • Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners
  • Help build the Client Services practice by creating training materials, best practices, sales materials and customer facing guides
  • Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies
  • Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value
  • Make a positive contribution to the Trade Desk company culture

Requirements

  • 10+ years in digital media or ad tech with strong exposure to advertiser/agency relationships
  • Minimum 4+ years managing client-facing teams
  • Excellent client-facing communication and executive presence
  • Proven ability to influence senior partners and cross-functional stakeholders
  • Proven leadership skills with ability to set goals, measure performance, hold teams accountable, and provide actionable feedback
  • Deep understanding of marketing ecosystem, digital media and industry knowledge
  • Expertise in working with ad tech and other optimization platforms is a plus
  • Demonstrated success managing technical integrations or working closely with engineering/product teams
  • Strong analytical skills and comfort with metrics-driven decision-making

Tech stack

The Trade Desk platformad tech platformsoptimization platformsAPI

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