Director, Client Service at The Trade Desk | AdTechTalent
Programmatic5 days agoOn-site
The Trade Desk
Director, Client Service
programmaticdigital advertisingclient servicesaccount managementteam leadershipAPISQLcampaign optimizationad techpartner managementexecutive communication
Key details
Salary
$112K – $205K
Employment type
Full-time
Seniority
Director
Years experience
5-10
Location
New York, US
Full job description
The Trade Desk is hiring a Director of Client Service to lead a client services team supporting Internal Software Vendor portfolio within Channel Partners. Responsibilities include leading Account Managers and Traders, managing senior leadership relationships, driving partner success metrics such as revenue growth and API adoption, collaborating with Product and Engineering on roadmap priorities, establishing best practices and QA for partner integrations, hiring and mentoring team members, creating executive reports and forecasts, leading cross-functional programs, and managing risk and escalations. Requirements include a bachelor's degree, 8+ years in programmatic advertising or ad tech with partner/agency experience, 4+ years managing client-facing teams, strong understanding of programmatic ecosystems and API integrations, analytical skills with SQL and BI tools, excellent communication and leadership skills. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, sick and vacation time, paid holidays, stock purchase plan, variable incentives, and stock-based compensation. Salary range is $111,900 to $205,200 USD.
What you'll do
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting Internal Software Vendor portfolio within Channel Partners
Own senior leadership relationships and act as a primary escalation and in-market executive
Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence
Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases
Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations
Hire, mentor, and develop managers and individual contributors; set team goals and performance metrics; conduct regular performance reviews
Create and present executive-level reporting and forecasts; translate data into actionable strategies
Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value
Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction
Requirements
Bachelor’s degree or higher
Hands-on experience with The Trade Desk platform preferred
8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships
Minimum 4+ years managing client-facing teams
Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows
Demonstrated success managing technical integrations or working closely with engineering/product teams
Strong analytical skills and comfort with metrics-driven decision-making
Excellent client-facing communication and executive presence
Proven ability to influence senior partners and cross-functional stakeholders
Track record of hiring, coaching, and scaling high-performing teams
Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback
Tech stack
The Trade Desk platformAPI integrationsSQLExcelBI tools
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleStock-based compensation grants based on company and individual performance
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
