AdTechTalent
Programmatic6 days agoOn-site

The Trade Desk

Director, Client Service

programmaticdigital advertisingclient servicesaccount managementteam leadershipAPIscampaign optimizationSQLExcelBI toolspartner managementtechnical integrations

Key details

Salary

$112K – $205K

Employment type

Full-time

Seniority

Director

Years experience

5-10

Location

Denver, Colorado, United States

Full job description

The Trade Desk is hiring a Director of Client Service to lead a client services team supporting partner integrations and demand generation. Responsibilities include managing senior channel partner relationships, driving revenue growth and API adoption, overseeing campaign operations and technical integration quality, collaborating with Product and Engineering on roadmap priorities, establishing best practices and onboarding processes, hiring and mentoring team members, delivering executive reporting, leading cross-functional programs, and managing risk and escalations. Requirements include a bachelor's degree, 8+ years in programmatic advertising or ad tech with partner relationship experience, 3+ years managing managers or large client-facing teams, deep knowledge of programmatic ecosystems and APIs, experience with technical integrations, strong analytical skills with SQL and Excel proficiency, excellent communication and leadership skills. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, sick and vacation time, paid holidays, stock purchase plan, variable incentives, and stock-based compensation. Salary range is $111,900 to $205,200 USD.

What you'll do

  • Lead and grow a multidisciplinary client services team (Account Managers, Traders)
  • Own day-to-day and strategic relationship management for senior channel partners
  • Act as primary escalation and in-market executive for high-value accounts
  • Drive partner success metrics: revenue growth, API adoption, conversion/ROI, SLA adherence
  • Oversee campaign setup, trafficking, optimization, troubleshooting, and technical integration quality
  • Collaborate with Product and Engineering to communicate partner needs and prioritize roadmap
  • Establish and enforce best practices, playbooks, onboarding processes, and QA for integrations and operations
  • Hire, mentor, and develop managers and individual contributors; set goals and conduct performance reviews
  • Create and present executive-level reporting and forecasts; translate data into actionable strategies
  • Lead cross-functional programs to accelerate partner time-to-value
  • Manage risk and escalations proactively ensuring timely resolution and partner satisfaction

Requirements

  • Bachelor’s degree or higher
  • 8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships
  • Minimum 3+ years managing managers or large client-facing teams
  • Deep understanding of programmatic ecosystems, APIs, integrations, ad-serving, and campaign optimization workflows
  • Experience managing technical integrations or working closely with engineering/product teams
  • Strong analytical skills and comfort with metrics-driven decision-making
  • Excellent client-facing communication and executive presence
  • Proven leadership skills with ability to hire, coach, set goals, measure performance, and provide feedback
  • Advanced proficiency in Excel (pivot tables, data manipulation, and visualization)

Tech stack

The Trade Desk platformAPIsSQLExcelBI tools

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits including 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time up to 120 hours in first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissionsStock-based compensation grants based on company and individual performance

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