Director, Advertiser Success role leading a team of Advertiser Success Managers to manage and grow strategic advertiser partnerships. Responsibilities include coaching the team to drive revenue growth, building a revenue-first culture, supporting complex advertiser relationships, and leading operational excellence. Requires 8+ years managing enterprise advertiser or brand relationships in digital advertising or related fields, 3+ years leading customer-facing teams, strong consultative selling and negotiation skills, and ability to influence senior stakeholders. The role involves cross-functional collaboration with Sales, Product, Campaign Management, Marketing, and Operations. Compensation ranges from $135,000 to $155,000 base plus commission and equity. Location: New York, NY.
What you'll do
Coach Advertiser Success Managers to identify and execute opportunities that increase advertiser investment and drive revenue growth
Build a revenue-first culture by developing the team's commercial acumen, consultative selling skills, and strategic thinking
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Guide the team through complex advertiser opportunities, helping them build business cases and navigate enterprise organizations
Support executive client engagements and strategic business reviews alongside the Senior Director as needed
Attend face-to-face advertiser meetings and lead key portions of upsell presentations, helping position solutions and drive incremental investment
Serve as a player-coach by directly supporting strategic account work while leading, coaching, and developing a team of Advertiser Success Managers
Operate independently by setting priorities, making decisions, and driving execution with minimal oversight
Conduct regular performance and development conversations, providing actionable coaching and removing obstacles to success
Establish clear expectations and performance standards while empowering the team to execute autonomously
Establish the operating cadence for the team, ensuring visibility into priorities, strategic initiatives, and execution against business objectives
Drive disciplined account planning, forecasting, CRM hygiene, and operational consistency across the organization
Ensure client engagements are well prepared with executive-ready materials, clear objectives, and actionable follow-up
Build scalable processes that improve efficiency, execution quality, and accountability
Monitor team performance, proactively identifying risks, removing roadblocks, and driving operational improvements
Partner cross-functionally with Sales, Product, Campaign Management, Marketing, and Operations to improve workflows and support client success
Build strong relationships with internal stakeholders and support executive-level advertiser engagements
Partner with Product, Sales, Campaign Management, and Marketing to align on client priorities and growth opportunities
Leverage advertiser insights and market feedback to inform business decisions and improve the client experience
Champion best practices that strengthen commercial execution and operational excellence across the Advertiser Success organization
Requirements
8+ years of experience managing and growing enterprise advertiser or brand relationships within digital advertising, performance marketing, search, AdTech, or commerce media
Experience selling directly to brands with a proven track record of growing existing business through upselling, renewals, and budget expansion
Experience selling performance media solutions and translating advertiser goals into measurable business outcomes
3+ years of experience leading, coaching, and developing high-performing customer-facing teams
Strong consultative selling skills with the ability to conduct needs analyses, identify opportunities, and position solutions that align with client objectives
Experience negotiating commercial agreements and building long-term executive relationships
Strong communication and presentation skills with the ability to influence senior stakeholders both internally and externally
Analytical mindset with the ability to use performance data and insights to shape client strategy and identify growth opportunities
Collaborative approach with experience partnering across Sales, Product, Campaign Management, Marketing, and Operations
Bachelor's degree or equivalent experience
Benefits
Comprehensive healthcareWellness programsPaid time offCommuter benefits401k matchingSummer FridaysCatered lunchesFully stocked kitchenZogSports teamsHappy hoursCorporate retreatsRobust continuing education programManagement trainingRegular company-wide lunch and learnsWell-defined career paths
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