Delivery Manager – Experience Design role based in Pune. Responsible for delivery management of Design Engineering teams serving global clients and markets. Manage resource allocation, capacity planning, availability, and bench tracking. Support hiring, onboarding, and deployment of resources. Partner with leads on resource planning and allocation. Maintain tracking of resource utilization and project assignments. Monitor timesheet compliance and operational processes. Conduct weekly discussions with Resource Management and Market Leads. Manage governance to identify resource, capacity, or delivery risks. Support initiatives to improve utilization and delivery efficiency. Support team-building and employee engagement. Coordinate training and certification initiatives. Provide delivery and operational support for XEN LAB teams and initiatives, including workshop delivery, resource planning, and program coordination. Track and manage internal XEN initiatives and provide visibility on progress and risks. Requires 10+ years experience in design delivery/resource management or similar leadership role, managing distributed teams, strong stakeholder management, and ability to manage multiple priorities. Bachelor's/Master's degree in User Experience Design or management preferred.
What you'll do
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Own and support Delivery Management for Design Engineering teams serving global clients and Market stakeholders
Manage resource allocation, capacity planning, availability, and bench tracking across Experience Design teams
Support hiring, onboarding, and deployment of resources based on current and anticipated business demand
Partner with Capabilities Leads and Client/Global Leads on resource planning and allocation management
Maintain accurate internal tracking of resource allocation, availability, utilization, and project assignments
Monitor and drive timesheet compliance and related operational processes
Conduct weekly discussions with Resource Management teams and Market Leads
Manage governance on projects and pipeline to proactively identify resource, capacity, or delivery risks
Identify and support initiatives to improve utilization, productivity, and overall delivery efficiency
Support team-building and employee engagement activities across engineering and Design teams
Coordinate and track training, skill development, and certification initiatives
Provide delivery and operational support for XEN teams, programs, and initiatives
Manage physical workspace/space requirements in collaboration with XEN Craft Leads
Provide delivery support for XEN workshops including proposals, project planning and tracking, resource planning, TAT management and delivery coordination
Manage and coordinate XEN Extensions, XEN Outreach, and similar programs
Support XEN resource allocation, utilization, billability, and bench management
Track resource availability and proactively identify capacity or staffing requirements
Track and manage internal XEN initiatives such as XEN Tools, Experience Trend Reports and other strategic/operational programs
Provide regular visibility on initiative progress, risks, dependencies, and delivery status to relevant stakeholders
Requirements
10+ years of experience in Design Delivery Management, resource management, program/project management, or a similar operational leadership role
Experience managing distributed design teams and working with stakeholders across multiple geographies
Strong understanding of design resource planning, capacity management, utilization, billability, and bench management
Experience supporting presales, proposal reviews, estimation, and project planning for Experience Design projects
Strong stakeholder management and communication skills
Ability to work effectively with senior craft leads, delivery leads and business stakeholders
Demonstrated ability to manage multiple priorities, projects, and competing resource demands
Experience with performance management, team development, hiring, and onboarding for design talent
Strong ownership of design delivery commitments, timelines, and customer outcomes
Ability to identify risks early, drive resolution, and operate effectively in an ambiguous and fast-paced environment
Bachelor's/Master's degree in User Experience Design or management is highly desired
Apply now
Ready to take the next step in your career? Click the button below to continue to the application process.
