Customer Success Manager - Rockerbox

What you'll do

• Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations
• Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making
• Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps
• Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts
• Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outcomes
• Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations

Requirements

• 3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech
• Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals
• Excellent communicator with executive presence; skilled at building trust and managing sensitive client conversations
• Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset
• Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum
• Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps

Benefits