AdTechTalent
Sales7 days agoHybrid

Criteo

Customer Success Manager, MPO

customer successaccount managementsalesad monetizationretailclient relationshipperformance mediasite taggingad opsbilingualEnglishKorean

Key details

Salary

Not specified

Employment type

Permanent Full Time

Seniority

Mid-level

Years experience

5-10

Location

Seoul, Seoul, South Korea

Full job description

Criteo is hiring a Customer Success Manager, MPO in Seoul on a hybrid, full-time basis. The role involves managing day-to-day client relationships with key retailers, optimizing campaigns, growing revenue, and ensuring client satisfaction. Responsibilities include strategic account planning, advising on ad monetization strategies, performance analysis, and collaboration with cross-functional teams. Candidates should have 5-8 years of experience in client relationships within online performance media or brand agencies, preferably with retailer ad business expertise. Strong communication skills, a growth mindset, and fluency in English and Korean are required. Technical knowledge of site tagging, ad serving, and ad ops is a plus. Benefits include a hybrid work model, career development programs, health and wellness support, and competitive salary with performance rewards.

What you'll do

  • Drive yearly/quarterly/monthly account plans with advertisers addressing risks and opportunities
  • Provide top level strategic account management to ensure client retention and satisfaction
  • Develop and maintain strong partnerships with clients establishing as trusted consultant at all levels including C-level
  • Advise on client’s ad monetization strategy and educate retailers on Criteo’s technology and solution
  • Optimize accounts to improve performance and action growth opportunities to maximize revenue
  • Grow revenue and track retention of clients/agencies, negotiate additional budgets and upsell new products
  • Analyze performance metrics and KPIs to identify personalized client solutions and ensure goals are reached
  • Proactively identify and suggest new processes to enhance Criteo’s service
  • Drive and lead internal account management initiatives collaborating with cross-functional teams
  • Create personalized proposals and deliver presentations to clients monthly/quarterly
  • Win intensive sales by meeting clients face-to-face frequently and building relationships
  • Plan and execute strategies and tactics to consistently hit revenue and margin targets

Requirements

  • At least 5-8 years proven experience in direct client relationships in online performance media for ecommerce players or brand agency experience
  • Expertise in Retailer ad business is highly preferred
  • Demonstrated track record of success in offering outstanding customer service and innovation leading to revenue growth and customer retention
  • Growth Mindset; proactive, team player, broad vision, tenacious, flexible, eager to develop and learn, challenge status-quo
  • Ability to assess and resolve advertiser/agency issues and up-sell new products
  • Strong interpersonal and communication skills, persuasive verbal and written communication expertise
  • Technical knowledge of site tagging, ad serving, and ad ops is an advantage
  • BA/BS university degree
  • Fluency in English and Korean

Tech stack

site taggingad servingad ops

Benefits

Hybrid work model blending home and in-office experiencesLearning, mentorship & career development programsHealth benefits, wellness perks & mental health supportDiverse, inclusive, and globally connected teamAttractive salary with performance-based rewards and family-friendly policiesPotential for equity depending on role and level

Apply now

This MVP uses a placeholder application flow. In production, this section can connect to an external apply URL or a native application form.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.