Customer Success Manager/ Account Manager/ Client Service Manager

What you'll do

• Ownership of the named accounts, responsible for every aspect of campaign delivery: client management, campaign analysis, reporting, post campaign reports, QBRs
• Build and maintain strong relationships with clients, serving as their primary point of contact
• Understand client goals, challenges, and business objectives to provide tailored solutions and seamless execution across campaigns
• Identify opportunities to upsell or cross-sell products and services
• Proactively address client concerns to ensure satisfaction and retention
• Collaborate with internal teams (e.g., sales, ops, marketing, product) to improve processes and deliver on client expectations
• Track key account metrics to evaluate performance and client success
• Provide regular updates to clients on progress, results, and new opportunities
• Address client issues promptly and coordinate with internal teams to come up with innovative solutions to problems
• Act as an advocate for clients, ensuring their voice is heard within the organization

Requirements

• Min 4 years experience in account management, customer success, or a related role in digital media
• Experience managing multiple accounts simultaneously
• Experience working with YouTube and strong understanding of campaign metrics
• Strong communication, presentation, and interpersonal skills
• Excellent organizational and project management abilities
• Analytical mindset with the ability to derive insights from data
• Fluent in Swedish - mandatory

Tech stack