Customer Success Manager

Key details

Full job description

Manage and grow a portfolio of customers using Smartly’s social advertising platform. Take full ownership of assigned client accounts, driving adoption, renewals, expansion, and customer advocacy. Proactively identify opportunities to improve customer performance and long-term value. Develop expertise in the Smartly platform and social advertising to provide practical guidance. Build strong relationships with customers and external partners such as Facebook, Pinterest, and Snapchat. Collaborate with internal teams (Sales, Marketing, Technical Solutions, Services, Product, Engineering) to support customer goals and represent customer feedback internally. Requirements include experience in customer success or similar roles, knowledge of social advertising platforms, ability to work independently, strong communication skills, and willingness to travel for meetings and events.