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Sales4 months agoOn-site

Zeta Global

Customer Success Manager

account managementclient successcustomer successcontract managementclient relationshipssalesMS OfficeExcelPowerPointWord

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

5-10

Location

Hyderabad, India

Full job description

Zeta Global seeks a Customer Success Manager to manage a portfolio of existing clients, focusing on client satisfaction, retention, and contract management. Responsibilities include managing client relationships, executing license renewals and SOWs, leading client communications, managing budgets and forecasts, ensuring SLA compliance, and escalating major issues. Requires 5-7 years experience in account management or agency environment, handling contracts up to $100K annually. Must have excellent communication skills, strong business acumen, and proficiency in MS Office (Excel, PowerPoint, Word). Location: Hyderabad, India.

What you'll do

  • Responsible for overall client satisfaction and retention
  • Assume contractual responsibilities for a portfolio of clients, executing license renewal schedule and SOW cadence
  • Build critical client relationships with contract signatories, procurement, legal, and finance personnel
  • Act in a client-facing capacity to lead direction, communications, and outcomes across teams
  • Lead client calls and communications
  • Ensure and manage to outcomes and follow-ups
  • Manage client budget and forecast processes
  • Ensure compliance with SLAs
  • Promote and pursue client collections when necessary
  • Work with team members to develop solutions and client communication when issues arise
  • Escalate major client issues to senior management as appropriate

Requirements

  • BS or BA degree, preferably in Marketing or Business
  • 5-7 years experience in account management or professional work experience in a fast-paced agency environment
  • Accountability or direct involvement in contracts up to $100K annualized value
  • Excellent communication and relationship skills
  • Strong business acumen with aptitude for identifying risks and opportunities
  • Self-driven with energy and resilience
  • Proficient in MS Office: Excel, PowerPoint, and Word

Tech stack

MS OfficeExcelPowerPointWord

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