Customer Onboarding Manager

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Full job description

Smartly.io seeks a Customer Onboarding Manager to assist newly-signed customers with onboarding to the Smartly platform. The role involves collaborating with Sales and Customer Success teams to deliver tailored onboarding plans and solutions. Responsibilities include training clients on the platform, setting up reporting views, demonstrating automation workflows, managing the onboarding process, and creating presentation decks. Candidates should have 3-5 years of digital experience, including paid social and programmatic media buying, proficiency with Google Sheets and Slides, strong communication and project management skills, and a relevant bachelor's degree or equivalent experience. Benefits include five weeks PTO, paid holidays, unlimited sick days, healthcare, 401K matching, equity grants, wellness and learning reimbursements, volunteer time off, and more. Salary range is $75,000 to $100,000 per year.