Customer Onboarding Manager

Key details

Full job description

Smartly.io seeks a Customer Onboarding Manager to assist newly-signed customers with onboarding to the Smartly platform. The role involves collaborating with Sales and Customer Success teams to deliver tailored onboarding plans and solutions. Responsibilities include training clients on the platform, setting up reporting views, creating automations, managing the onboarding process, and creating presentations. Candidates should have 3-5 years of digital experience with exposure to paid social (Meta) and programmatic media buying, proficiency in Google Sheets and Google Slides, strong communication and project management skills, and a relevant bachelor's degree or equivalent experience. Benefits include paid time off, healthcare, 401K matching, equity grants, wellness and learning reimbursements, volunteer time off, and more. Salary range is $75,000 to $100,000 per year.