Customer Onboarding Manager

What you'll do

• Be a subject matter expert on Smartly.io's products and services
• Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform
• Take ownership of the technical execution of the onboarding plan
• Train clients on all key aspects of Smartly’s platform
• Showcase how to set up reporting views for campaign performance and key metrics
• Demonstrate use of feeds to create automations and streamline customer workflows
• Tailor the onboarding journey to each customer based on their specific challenges
• Organize and manage the onboarding process, collaborating with cross-functional teams
• Collaborate with teams to qualify each case and ensure sales promises are delivered
• Create visually appealing decks using Google Slides to communicate onboarding plans and strategies

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience
• 3 - 5 years digital experience ideally with exposure to both paid social (Meta) and programmatic media buying
• Strong understanding of digital advertising platforms and tools
• Experience working with Google Sheets, utilizing its features and functions effectively
• Proficiency in creating visually appealing and impactful presentations using Google Slides
• Excellent communication and interpersonal skills
• Detail-oriented and highly organized with strong project management skills
• Problem-solving mindset and ability to navigate complex situations
• Self-motivated and proactive with the ability to work independently and prioritize tasks
• Ability to thrive in a fast-paced and collaborative team environment

Tech stack