Customer Onboarding Manager

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Smartly.io seeks a Customer Onboarding Manager to assist newly-signed customers with onboarding to the Smartly platform. Responsibilities include becoming a subject matter expert on Smartly.io products, collaborating with Sales and Customer Success teams to deliver tailored onboarding solutions, managing the technical execution of onboarding plans, training clients on platform features, setting up reporting views, demonstrating automation via feeds, tailoring onboarding journeys, organizing the onboarding process, ensuring sales promises are fulfilled, and creating presentations using Google Slides. Qualifications include a bachelor's degree or equivalent experience, 3-5 years digital experience with paid social and programmatic media buying, strong digital advertising platform knowledge, proficiency with Google Sheets and Slides, excellent communication, organizational and project management skills, problem-solving ability, self-motivation, and ability to work in a fast-paced team environment.