Customer Onboarding Manager

What you'll do

• Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs
• Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling Tier 1-3 key customers to achieve their business objectives
• Take ownership of the technical execution of the onboarding plan, ensuring customer accounts are set up for a successful and ongoing partnership
• Train clients on all key aspects of Smartly’s platform
• Showcase how to set up reporting views to provide customers with clear visibility into campaign performance and key metrics
• Demonstrate use of feeds to create automations and streamline customer workflows
• Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool
• Organize and manage the onboarding process, relieving stressors from Customer Success Managers and collaborating with cross-functional teams
• Collaborate with relevant teams to qualify each case and ensure all sales promises can be successfully delivered
• Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience
• 3 - 5 years digital experience ideally with exposure to both paid social (Meta) and programmatic media buying
• Strong understanding of digital advertising platforms and tools
• Experience working with Google Sheets, utilizing its features and functions effectively
• Proficiency in creating visually appealing and impactful presentations using Google Slides
• Excellent communication and interpersonal skills
• Detail-oriented and highly organized with strong project management skills
• Problem-solving mindset and ability to navigate complex situations
• Self-motivated and proactive with ability to work independently and prioritize tasks
• Ability to thrive in a fast-paced and collaborative team environment

Tech stack