Corporate Systems Engineer, Collaboration Platforms at DoubleVerify | AdTechTalent
Engineering2 months agoOn-site
DoubleVerify
Corporate Systems Engineer, Collaboration Platforms
Google WorkspaceSlackmacOSWindowsconference room AVIT supportITSMFreshserviceServiceNowOktaJAMFWorkspace ONEMonday.comNotionGoogle MeetZoomMicrosoft Teamstechnical supportticketingmentoring
Key details
Salary
$94K – $160K
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
New York, US
Full job description
Senior Corporate Systems Engineer role based in New York City reporting to the IT Operations Manager. Responsible for advanced Tier 3 technical support and highest escalation point for remote IT support. Requires expertise in Google Workspace, Slack, macOS, Windows, and conference room AV technology. Duties include administration and governance of collaboration platforms, direct support to executives, ticket management, knowledge base maintenance, mentoring remote IT staff, and supporting conference room technology. Requires 5+ years IT support experience, strong troubleshooting skills, and experience with ITSM platforms. Occasional travel to U.S. regional offices and annual travel for strategic meetings. Salary range $94,000 to $160,000 plus bonus, equity, and benefits.
What you'll do
Own administration and governance of Google Workspace including user and group lifecycle, Drive and shared-drive permissions, security and compliance settings, third-party integrations, and advanced end-user issue resolution
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Requirements
Bachelor's degree in Information Technology, Computer Science, or related field or equivalent hands-on experience
5+ years of IT support experience in a corporate environment with Tier 2/3 troubleshooting capability
Extensive knowledge of Google Workspace administration
Extensive knowledge of Slack administration
Strong experience supporting and troubleshooting macOS and Windows OS
Hands-on experience managing conference room AV systems and collaboration technology
Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent)
Experience with Okta, JAMF, and/or Workspace ONE (advantage)
Experience with IT onboarding processes and hardware logistics (advantage)
Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) (advantage)
Strong communication and interpersonal skills
Ability to mentor and guide remote team members
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Self-motivated with a proactive, service-first mindset
Tech stack
Google WorkspaceSlackmacOSWindowsMonday.comNotionFreshserviceServiceNowOktaJAMFWorkspace ONEGoogle MeetZoomMicrosoft Teams
