Corporate Systems Engineer, Collaboration Platforms

What you'll do

• Own administration and governance of Google Workspace including user and group lifecycle, Drive and shared-drive permissions, security and compliance settings, third-party integrations, and advanced end-user issue resolution
• Own administration and governance of Slack including user and group lifecycle, channel governance, security and compliance settings, third-party integrations, guest access, and advanced platform-level issue resolution
• Administer and govern broader collaboration applications such as Monday.com, Notion, managing workspace configuration, access, integrations, and platform-level support
• Provide direct technical support to C-level executives and leadership ensuring rapid, discreet, and reliable resolution of technology needs
• Manage incoming demand in the ticketing system by triaging, prioritizing, load-balancing the queue, driving tickets to resolution within SLA, and surfacing recurring issues for permanent fixes
• Build and maintain department knowledge base by authoring and curating SOPs, troubleshooting guides, and self-service documentation
• Mentor and provide technical guidance to the remote IT support team to upskill staff, raise first-touch resolution rate, and reduce escalation volume
• Support conference room AV and collaboration technology at NYC HQ and partner with regional teams on standards and escalations
• Occasional travel to regional U.S. offices and annual travel to other DoubleVerify offices for strategic team meetings

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent hands-on experience
• 5+ years of IT support experience in a corporate environment with Tier 2/3 troubleshooting capability
• Extensive knowledge of Google Workspace administration
• Extensive knowledge of Slack administration
• Strong experience supporting and troubleshooting macOS and Windows OS
• Hands-on experience managing conference room AV systems and collaboration technology
• Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent)
• Experience with Okta, JAMF, and/or Workspace ONE (advantage)
• Experience with IT onboarding processes and hardware logistics (advantage)
• Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) (advantage)
• Strong communication and interpersonal skills
• Ability to mentor and guide remote team members
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Self-motivated with a proactive, service-first mindset

Tech stack

Benefits