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Ad Ops40 months agoOn-site

Simulmedia

Client Success Manager

client successaccount managementmedia salesmarketingadvertisingad techlinear TVCTVprogrammatic videodata analyticspredictive modelingreal-time analyticscampaign managementclient relations

Key details

Salary

$65K – $105K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

New York, US

Full job description

Simulmedia is seeking a Client Success Manager with 3-5 years of experience in account management, media sales, marketing, advertising, or ad tech. The role requires managing multiple client accounts, collaborating with marketing decision-makers and agency partners, and driving client success through data-driven solutions. Responsibilities include understanding Simulmedia’s product offerings, tailoring solutions to client needs, managing client relationships, delivering demos and analytics, and partnering internally to meet campaign objectives. The position is full-time, on-site in New York, NY, with a salary range of $65,000 to $105,000. Benefits include fully paid medical, dental, vision, disability and life insurance premiums, flexible PTO, parental leave, reimbursement programs, and a pet-friendly office environment.

What you'll do

  • Have a strong understanding of Simulmedia’s value proposition and product offerings
  • Understand customer business objectives and pain points to tailor solutions
  • Have a deep comprehension of how marketers operate and make decisions
  • Collaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)
  • Serve as main day-to-day point of contact for clients and partner with Sales to drive renewal revenue and new business opportunities
  • Define and own current account plans to drive client’s key performance metrics and develop account growth plans
  • Craft compelling stories around data insights & analytics to demonstrate platform value
  • Own client list and manage expectations/timelines, acting as project manager with internal stakeholders
  • Deliver platform demos and custom analytics/reporting to prospective and current clients
  • Partner with planning and activation teams to deliver against nuanced campaign objectives
  • Proactively champion new product initiatives to enhance market differentiation
  • Attend and collaborate in onsite, in-person meetings regularly

Requirements

  • 3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech
  • 3+ years of experience managing multiple client accounts simultaneously
  • Experience working with marketing decision-makers in companies as well as collaborating with agency partners
  • Track record of reaching and exceeding business targets
  • Detail-oriented, proactive, and organized
  • Strong verbal and written communication skills
  • Experience in interpreting data and sharing client analyses in a compelling format
  • People-driven, with strong interpersonal skills
  • Adaptable person who can deal with rapidly changing TV industry and thrives on working in a data-driven environment
  • Bonus: Experience in both linear TV and either CTV or programmatic video

Tech stack

linear TVCTVprogrammatic videodata analyticspredictive modelingreal-time analytics

Benefits

Fully paid premiums for employee medical, dental, vision, short-term disability, long-term disability and life-insurance coverage for full-time employeesMedical by UnitedHealthcareDental by GuardianVision by EyeMedPre-tax plans for medical flexible spending, dependent care and transit/parkingFlexible paid time off (PTO)Sick time offExtensive holiday scheduleGenerous parental leave policies after a year of servicePhone and Data reimbursement programFully paid Citi Bike membership and helmet stipend with Seamless+ and Lyft PinkPet-friendly officeMonthly happy hours, quarterly team building, plus tons of other fun eventsDedicated workshops for diversity, equity, inclusion and belongingPark Avenue office with 360-degree views and fully stocked kitchens

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