Client Services Partner

What you'll do

• Manage all post-sale activity from deal approval to activation, optimisation, and renewal
• Execute deal setup, campaign launches, pacing checks, troubleshooting, and optimisation workflows
• Provide proactive, strategic recommendations to exceed client KPIs and unlock incremental revenue
• Deliver weekly and monthly reporting, QBR materials, inventory analysis, and performance insights
• Build and maintain strong relationships with day-to-day agency contacts and traders
• Participate in pre-sales calls, agency meetings, and industry events as needed
• Act as a trusted partner, ensuring timely communication and high-quality service delivery
• Hands-on trading and optimisation across DV360, The Trade Desk, Amazon DSP, or similar platforms
• Guide buyers on DSP setup, best practices, bidding strategies, and audience optimisation
• Support internal DSP testing, activations, and campaign tracking
• Analyse campaign performance data to identify spend blockers and improve delivery outcomes
• Partner closely with Sales, Strategy, Addressability, Activate Trading, and Deal Desk teams
• Support SPO initiatives, proposal development, and performance tracking
• Troubleshoot technical issues and coordinate with Product and Tech teams to resolve challenges
• Contribute to regional knowledge sharing and internal alignment
• Maintain accurate client seat mapping, buyer account updates, and internal documentation
• Drive process improvements and contribute to best-practice documentation
• Ensure operational accuracy and efficiency across all managed accounts

Requirements

• 3+ years of experience in Programmatic Trading, Client Services, Account Management, or similar roles within AdTech
• Strong hands-on experience with major DSP platforms (DV360, TTD, Amazon DSP, or similar)
• Solid understanding of programmatic buying/selling mechanics, pricing models, optimisation strategies, and audience approaches
• Strong analytical skills with the ability to translate data into clear performance recommendations
• Advanced Excel skills and confidence analysing and presenting campaign data
• Experience with Salesforce, Looker, Tableau, or PowerBI is a plus
• Strong presentation, communication, and stakeholder management skills
• Fluency in English (written and spoken)
• Additional European language skills are a plus

Tech stack

Benefits