Client Services Manager

What you'll do

• Own the day-to-day client relationship and be accountable for execution, performance, and delivery
• Manage a complex enterprise account with defined scope and support, building toward broader strategic ownership
• Define and communicate client strategy in partnership with internal leadership, translating goals into execution plans
• Drive performance and incremental growth through testing, optimization, and use of automation
• Lead client calls and written communication, providing clear insights and recommendations grounded in data
• Oversee the development and delivery of quarterly business reviews, including storytelling with performance data
• Review client performance to identify trends, risks, and opportunities
• Lead and manage Account Leads and Digital Marketing Analysts, providing coaching, feedback, and prioritization support
• Ensure timely delivery of projects, initiatives, and ongoing workstreams
• Develop and execute testing initiatives and evaluate results
• Maintain strong relationships with publishing partners, including regular touchpoints and product feedback
• Lead initiatives focused on automation, operational efficiency, and scalability
• Collaborate with cross-functional teams including product, technology, and analytics
• Contribute to team knowledge through research on industry trends, competitors, and solutions
• Assist with new client onboardings and sales pitches as needed
• Represent Koddi in client meetings and industry forums as appropriate

Requirements

• 4+ years of relevant professional experience
• Experience leading accounts or major workstreams with increasing ownership and complexity
• Prior experience managing or mentoring team members, either formally or informally
• Working knowledge of enterprise digital marketing programs, including metasearch, paid search, and display
• Strong understanding of the travel industry, including online travel agencies and hotel brands
• Strong analytical skills with the ability to synthesize data into insights and recommendations
• Clear and confident written and verbal communication skills with clients and internal stakeholders
• Comfort operating with accountability while continuing to develop strategic and leadership depth
• Ability to manage multiple priorities and operate effectively in both independent and team environments

Tech stack