AdTechTalent
Product1 month agoOn-site

Merkle

Client Partner

client partnerclient managementaccount leadershipstrategic consultingmartechcrmcdpdata analyticssalesforcegoogle ecosystemcross-functional teamsaccount growthclient retentionbilingualenglishvietnamese

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Director

Years experience

10+

Location

Ho Chi Minh City, Vietnam

Full job description

Lead client engagement, strategy, and portfolio health as a Client Partner. Serve as the primary strategic contact for clients, managing expectations and advising on marketing technology and data strategies. Collaborate with internal teams to ensure timely, high-quality delivery. Identify growth opportunities and maintain client retention. Requires 12+ years in client management or strategic consulting within MarTech or SaaS, strong knowledge of CRM, CDP, Data Analytics, Salesforce, Google ecosystems, proven cross-functional team management, excellent relationship-building and conflict-resolution skills, and fluency in English and Vietnamese.

What you'll do

  • Act as primary strategic lead and single point of contact for client leadership
  • Manage client expectations regarding scope, timelines, and deliverables
  • Advise clients on optimizing marketing technology, data strategies, and campaign performance
  • Maintain collaborative relationships with internal execution teams (technical directors, data analytics, campaign operations, creative)
  • Manage internal functions to ensure timely, high-quality deliverables
  • Identify bottlenecks and mentor delivery team to improve operational efficiency
  • Identify organic up-sell and cross-sell opportunities within existing accounts
  • Own account retention and ensure high client satisfaction scores (NPS/CSAT)

Requirements

  • 12+ years of experience in Client Management, Account Leadership, or Strategic Consulting within MarTech, Digital Transformation Agency, or SaaS provider
  • Strong foundational understanding of marketing technology ecosystem (CRM, CDP, Data Analytics, Salesforce, Google ecosystems)
  • Proven track record managing complex, cross-functional internal teams (Tech, Data, Media)
  • Exceptional relationship-building skills with ability to influence C-level stakeholders
  • Strong conflict-resolution skills and ability to align competing priorities
  • Fluent in English and Vietnamese with strong presentation and negotiation skills

Tech stack

MarTechCRMCDPData AnalyticsSalesforceGoogle ecosystems

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