Smadex is seeking a mid-level Account Manager to own and grow a portfolio of direct clients and agencies across diverse verticals. Responsibilities include managing portfolio performance, leading client communications, identifying growth opportunities, collaborating internally across teams, producing strategic reviews, managing billing and reconciliation, and representing Smadex externally at client meetings and events. Required skills include 2-3+ years of experience in account management or client growth within a DSP or mobile programmatic environment, strong programmatic knowledge (MMPs, tracking links, postbacks, APIs, SKAN/ATT, DSP/SSP), excellent communication, analytical skills, negotiation, and ability to work across global time zones. The role requires willingness to travel and use of tools such as Google Suite, PowerBI, Slack, Salesforce, and Smadex DSP. This is a full-time position based in Austin, Texas.
What you'll do
Own and grow a portfolio of direct clients and agencies across diverse verticals with accountability for revenue expansion, retention, and relationship health
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Proactively manage portfolio performance: monitor daily KPIs, analyze UA/retargeting/CTV trends, partner with AdOps to recommend optimizations
Lead high-value client touch points: run weekly/bi-weekly check-ins, share performance insights, set next steps, and build confidence through communication
Identify and activate growth opportunities: anticipate client needs, propose upsell/cross-sell solutions, leverage Smadex capabilities to expand spend
Serve as the voice of the client internally: escalate blockers early, collaborate with Sales, AdOps, Product, and GCE teams
Produce and present strategic reviews including QBRs, wrap-ups, and post-mortems with recommendations and data-driven insights
Manage monthly billing and reconciliation including spend confirmations, dispute resolution, and revenue forecasting hygiene
Represent Smadex externally: travel for client meetings and industry events
Use daily tools: Google Suite, PowerBI (Microsoft Fabric), Slack, Salesforce, Smadex DSP
Requirements
2–3+ years of Account Management, Client Growth, or equivalent experience, ideally within a DSP or mobile-focused programmatic environment
Strong programmatic knowledge including MMPs, tracking links, postbacks, APIs, SKAN/ATT, and DSP/SSP ecosystem familiarity
Exceptional communication skills (written and verbal)
Analytical strength and operational discipline: ability to identify trends, prioritize effectively, and manage multiple clients with organized rigor
Proactive, self-motivated growth mindset
Strong negotiation skills and confidence in managing client expectations
Comfort working across global time zones and collaborating with multicultural teams
Ability and willingness to travel (valid passport required)
Tech stack
Google SuitePowerBIMicrosoft FabricSlackSalesforceSmadex DSPMMPstracking linkspostbacksAPIsSKANATTDSPSSP
Benefits
Great compensation package tailored to the U.S. marketCareer pathing and continued education availableHighly engaged leadership supportOpportunity for international travelComprehensive medical, dental & vision benefits401k matchingSummer Fridays & Team building events
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