Associate Director of Program Management

What you'll do

• Own program delivery outcomes across a portfolio of Koddi Ads publishers, ensuring consistent execution, campaign performance, and client satisfaction
• Lead and develop a team of Program Analysts, setting clear expectations, providing regular coaching, and supporting career growth and retention
• Serve as a senior escalation point for complex client situations, guiding your team through resolution with a focus on accountability and outcomes
• Build and reinforce operational processes that drive consistency, efficiency, and quality across program delivery
• Partner with sales and cross-functional teams to support upsell opportunities, QBRs, and renewal conversations through performance-driven storytelling
• Analyze campaign data and client insights to identify trends, surface risks, and develop recommendations that inform both team and client strategy
• Collaborate with product, analytics, and marketing to represent client needs, provide structured feedback, and contribute to platform improvement
• Champion adoption of new platform features, AI processes, tools, and internal initiatives across your team
• Establish a team culture built on transparency, accountability, and continuous improvement
• Contribute to hiring, onboarding, and team-building efforts as the organization scales

Requirements

• 7+ years of experience in program management, account management, or performance advertising, ideally within retail media, programmatic, or ad tech
• Demonstrated success managing and developing IC teams with a strong emphasis on coaching, performance management, and professional development
• Strong operational instincts — proven ability to build and scale delivery processes that improve consistency and team efficiency
• Solid understanding of the campaign lifecycle, optimization tactics, and ad operations fundamentals
• Ability to analyze campaign data, identify actionable insights, and translate performance trends into clear client narratives
• Experience supporting commercial conversations, including upsells, renewals, and QBRs, in a client-facing capacity
• Strong communicator with effective presentation skills and the ability to represent your team's work to senior internal and external stakeholders
• Experienced in working cross-functionally and aligning diverse teams around shared goals and priorities
• Comfortable navigating ambiguity and driving execution in a fast-paced, evolving environment
• Proficient in Excel, Google Slides, and major advertising platforms (e.g., Google Ads, Meta Ads, DSPs)
• Experience using and learning the latest AI tools and capabilities to drive business outcomes
• Willing to travel as needed

Tech stack