Associate Customer Success Manager role supporting global advertisers to execute, optimize, and scale paid social and programmatic campaigns. Responsibilities include campaign setup, optimization, performance tracking, reporting, customer onboarding, training, and collaboration with product and engineering teams. Requires 1-3 years experience in digital advertising or related fields, proficiency with social and programmatic platforms (Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, The Trade Desk), strong analytical and communication skills, and ability to work mid-shift hours for EMEA support.
What you'll do
Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
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Bellevue, United States; Boston, United States; Boulder, United States; Chicago, United States; Denver, United States; Los Angeles, United States; New York, US; San Francisco, United States; San Jose, United States; Seattle, United States; Ventura, United States•13 days ago
Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and aligning Smartly solutions to business outcomes
Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk
Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams
Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility
Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support
Collaborate closely with Product and Engineering to surface customer feedback and influence future development
Contribute to documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts
Requirements
1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics
Experience ideally within an agency, SaaS, or ad tech environment
Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms
Strong analytical, problem-solving, and presentation skills
Proficiency in Excel, PowerPoint, or other business intelligence and visualization tools
Excellent communication and organizational skills
Ability to manage multiple workstreams and stakeholders across global teams
Growth mindset - curious, proactive, and eager to deepen expertise across multiple digital ecosystems
Ability to work mid-shift hours to support EMEA based global accounts
