Vistar Media, a global ad tech company specializing in digital out-of-home (DOOH) advertising, is seeking a T-Ads Associate Customer Success Manager for Japan. This full-time mid-level role is based in Tokyo and involves managing operational customer relationships for enterprise SaaS clients, coordinating onboarding and implementation, providing first-line technical support, escalating issues, driving product adoption, and creating localized training materials. Candidates should have 3-5+ years of experience in customer success, technical support, or software implementation for enterprise SaaS or B2B software, fluent Japanese and strong business English, strong problem-solving and organizational skills, and familiarity with APIs, Postman, HTML, JavaScript, or SQL is advantageous. Experience in digital out-of-home or advertising technology is preferred but not required. Benefits include a flexible, supportive global company culture, collaboration with regional and global teams, and competitive compensation.
What you'll do
Own the operational customer relationship for Vistar's Enterprise SaaS customers in Japan and act as the primary local point of contact after contract signature
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Requirements
3-5+ years of experience supporting, implementing or managing enterprise SaaS or B2B software customers
Fluent Japanese and strong business-level English communication skills
Experience in customer success, technical support, software implementation or a similar customer-facing operational role
Strong problem-solving skills and ability to translate technical issues into clear customer communications
Experience deploying and supporting software products, including integrations and user-facing applications
Comfort troubleshooting APIs and web-based software; experience with Postman, command-line tools, HTML, JavaScript or SQL is advantageous
Strong organizational and project-management skills, with ability to manage multiple customers, priorities and stakeholders
Experience in digital out-of-home, advertising technology, digital signage or media operations is preferred but not required
Tech stack
SaaSAPIsPostmanHTMLJavaScriptSQL
Benefits
Flexible, supportive and fast-growing global company cultureDirect collaboration with regional and global Operations, Product, Engineering and Enterprise teamsCompetitive compensation and company benefits, which vary by region
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