Vistar Media is a global ad tech company specializing in digital out-of-home (DOOH) advertising. The T-Ads Associate Customer Success Manager role in Sydney supports enterprise SaaS customers in Australia and New Zealand. Responsibilities include managing customer relationships post-contract, coordinating onboarding and implementation, providing first-line technical support, escalating issues to Product and Engineering, supporting product adoption, developing training materials, testing new features, and maintaining customer records. Candidates should have 3-5+ years experience in customer success, technical support, or software implementation with enterprise SaaS or B2B software, strong problem-solving and communication skills, experience with APIs and web technologies (Postman, HTML, JavaScript, SQL is a plus), and strong organizational skills. Experience in digital out-of-home or advertising technology is preferred but not required. The role offers a flexible, supportive culture, collaboration with global teams, and competitive compensation.
What you'll do
Manage the operational customer relationship for Vistar's Enterprise SaaS customers in Australia and New Zealand as the primary local point of contact after contract signature
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Requirements
3-5+ years of experience supporting, implementing or managing enterprise SaaS or B2B software customers
Experience in customer success, technical support, software implementation or a similar customer-facing operational role
Strong problem-solving skills and the ability to translate technical issues into clear customer communications
Experience deploying and supporting software products, including integrations and user-facing applications
Comfort troubleshooting APIs and web-based software; experience with Postman, command-line tools, HTML, JavaScript or SQL is a plus
Strong organizational and project-management skills, with the ability to manage multiple customers, priorities and stakeholders
Experience in digital out-of-home, advertising technology, digital signage or media operations is preferred but not required
Customer-focused and passionate about helping customers achieve successful outcomes
Technically curious, analytical and comfortable investigating unfamiliar problems
Highly organized, proactive and able to take ownership from initial issue or project through resolution
A clear communicator who can build trusted relationships across customers and internal teams
Commercially aware and able to recognize customer risks and growth opportunities
Calm under pressure, collaborative and comfortable working across time zones in a global organization
Tech stack
APIsPostmancommand-line toolsHTMLJavaScriptSQL
Benefits
Flexible, supportive and fast-growing global company cultureOpportunity to build Vistar's operational and customer success presence in JapanDirect collaboration with regional and global Operations, Product, Engineering and Enterprise teamsCompetitive compensation and company benefits, which vary by region
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