Associate Application Reliability Engineer

What you'll do

• Provide platform-wide technical support and deliver solutions for internal stakeholders
• Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs
• Execute operational tasks such as client setup changes and configuration updates
• Assist in incident investigation and root cause analysis with guidance
• Perform data validation, basic analysis, and troubleshooting
• Collaborate with Engineering for issue resolution and fix validation
• Contribute to documentation, SOPs, and knowledge base updates
• Support R&D initiatives (~20%) through execution of scripts, analysis, and testing
• Use and maintain existing scripts/tools to improve efficiency
• Coordinate with cross-functional teams for ticket follow-ups and updates

Requirements

• Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines preferred
• Bachelor’s degree in Advertising, Communications, Marketing, or related field with technical exposure
• 2–3 years experience in customer application escalations, technical solutions, or customer-facing support roles
• Experience with AdTech platforms or technical product support environments highly preferred
• Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks
• Hands-on experience or familiarity with datastores and querying frameworks (e.g., MySQL)
• Proficiency in at least one programming language such as Python, Java, or PHP
• Experience with data analysis and visualization tools like Excel, Looker, or Omni
• AI awareness and practical application skills to leverage AI tools for efficiency and automation
• Fluent in English, spoken and written
• Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills
• Ability to think critically and execute effective problem-solving workflows
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Effective project management and coordination skills
• Self-driven with strong time management skills and ability to work independently and in a team

Tech stack