The Associate Account Manager supports advertiser and agency partnerships by managing day-to-day account and campaign needs across the programmatic ecosystem. Responsibilities include campaign launch, optimization, renewal, monitoring performance, reporting, supporting pre-sale strategy, troubleshooting issues, maintaining documentation, identifying upsell opportunities, and staying current on industry trends. Requires bachelor's degree or equivalent, interest in digital advertising, analytical skills, proficiency in Excel/Google Sheets, strong communication, organization, and a collaborative mindset. Benefits include medical, dental, vision plans, flexible PTO, and 401k with employer match. Salary range $66,500 - $70,000 USD. Location: New York, NY, USA.
What you'll do
Assist in the day-to-day point management for a book of brand direct and agency accounts, supporting campaign launch, optimization, and renewal
Support in managing end-to-end campaign lifecycle
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Monitor campaign performance daily, identify pacing or delivery issues, and proactively recommend and implement optimizations to hit client KPIs (CTR, viewability, completion rate, CPA, ROAS, etc.)
Build and deliver clear, data-driven campaign performance reports and quarterly business reviews for clients
Partner with Sales and the Account Manager to support pre-sale strategy, RFP responses, and onboarding of new advertiser and agency accounts
Assist in troubleshooting discrepancies, technical issues, and billing questions in coordination with Ad Operations, Finance, and engineering teams
Maintain accurate account documentation and campaign records in internal CRM and reporting tools
Identify upsell and expansion opportunities within existing accounts and flag them to the Account Manager and/or Sales team
Stay current on programmatic advertising trends, TripleLift product updates, and industry best practices (native, video, CTV) to advise clients effectively
Contribute to process improvements that increase efficiency and scalability of account management workflows
Partner with senior account leaders to master and execute best practices in strategic relationship management and client revenue growth
Requirements
Bachelor's degree or equivalent practical experience
Basic understanding of or strong interest in digital advertising and the programmatic advertising ecosystem
Familiarity with DSPs, SSPs, ad exchanges, ad servers, native, video or CTV is a plus
Strong analytical and organizational skills with basic to intermediate proficiency in Excel/Google Sheets
Strong written and verbal communication skills
Highly organized, detail-oriented and able to manage multiple tasks and priorities in a fast paced environment
A collaborative, problem solving mindset with a willingness to ask questions, learn new concepts and take on new responsibilities
Eagerness to build a career in digital advertising, programmatic media and account management
